Erica

Rockstar Admin VA| Customer Service Pro |Project Management

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

April 27th, 2024 (3 days ago)

Member Since

January 4th, 2021

Profile Description

I'm an Admin Virtual Assistant for a Real Estate Company with Data Entry and Email Management with 2 years of experience.
I am skilled in but not limited to:
• Communicating with clients over the phone and via email
• Customer Service (5+ years of customer service for international clients)
• CRM Management
Email and Chat Support
• Basic Graphic Design using Canva
• Handling VAs
• Doing HR-related tasks
Tools that I am familiar with:
? Slack
? Freshdesk
? Basecamp
? Zoom | Google Meet
? Canva
? Follow Up Boss
? Calendly
? Ring Central
? Dialpad
? Upgrade to see actual info
? Zillow
? Vimeo
? Google Apps (Docs, Sheet, Slides, Calendar)
? Microsoft Apps (Word, Excel, PowerPoint)
An experienced professional who has worked with clients from all over the world. I am always focused on my client's needs from start to finish. I listen attentively to my clients and then communicate throughout the project/working week to ensure I deliver what they need.
I am committed to providing 100% customer satisfaction.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Technical Writing

E-Commerce » Inventory Management » Quality Control

Human Resources

Human Resources » Payroll

Real Estate

Office and Administration » Translation

Office and Administration » Personal Assistant

Basic Information

Age
36
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 31
Influence: 34
Steadiness: 26
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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