Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 4th, 2026 (20 days ago)

Member Since

January 2nd, 2021

Profile Description

Highly skilled, versatile, and results-driven Customer Service Professional and Subject Matter Expert (SME) with over 6 years of experience delivering top-tier support across multiple industries, including E-commerce, FinTech/Gaming, and BPO operations. Proven track record in multi-channel support (Email, Live Chat, and Phone), escalation handling, and growth operations. Experienced in managing high-volume ticket queues, optimizing customer retention, and streamlining administrative tasks through quality assurance and ticket auditing.

Equipped with a solid technical toolkit and deep proficiency in critical platform management, including CRM, e-commerce, and growth marketing tools. Passionate about driving customer satisfaction, safeguarding brand compliance, and contributing to overall business growth through reliable, high-quality operations.

Skills & Expertise
Multi-Channel Customer Support: Email, Live Chat, and Phone Support
Operations & Escalation Management: Case Escalations, Ticket Audits, Quality Assurance (QA)
E-Commerce & Account Management: Subscription Renewals, Order Modifications, Refund Processing, Loyalty Program Troubleshooting
Marketing & Growth Support: Influencer Outreach, Campaign Coordination, Creator Database Management
Problem-Solving & Compliance: Risk Analysis, Behavioral Profiling, Regulatory Compliance

Tools Proficiency
CRMs & Helpdesks: Gorgias, Zendesk, Freshdesk, Salesforce, Peaksupport, Remote Staff systems
E-Commerce & Subscription Platforms: Shopify, Ordergroove, Yotpo, Klaviyo
Productivity & Design: Google Workspace, Microsoft Office (Excel, Word), Canva
Communication: Slack, Zoom, Microsoft Teams

Why Hire Me?
I combine years of foundational customer care experience with advanced problem-solving, team escalation management, and marketing growth assistance. Whether it's managing a high-volume support queue, building relationships with creators, or analyzing behavior to ensure policy compliance, I bring a reliable, strategic, and self-motivated approach to remote teams. I am committed to maintaining exceptional satisfaction ratings and streamlining back-office workflows for your business.