9+ Years Customer Service PRO | Email & Chat

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

May 17th, 2024 (2 days ago)

Member Since

January 1st, 2021

Profile Description

Elevate your projects through excellent customer service!

* With Upwork Skill Certification in Customer Service
* 9 years of PRO Customer Service, Data Entry, and Online Research
* Upwork's Top 10% since 2023

Here's how I will help your business: 

> Customer Service (Email & Chat Support)
Providing quick and efficient support to clients via email and chat, ensuring that their needs are satisfied and inquiries are dealt with effectively.
+ Zendesk
+ Slack
+ Aircall

> E-commerce and Inventory Management
Managing inventory and e-commerce operations effectively to provide smooth transactions, supply management, and the best possible customer experience.
+ Shopify
+ Warehouse Management
+ Inventory Management
+ Order Fulfillment
+ Customer Service
+ Marketing

* Client Feedback: "Upgrade to see actual info also excels in Customer Service, with a timely, courteous response and complete resolution of queries, reflected in our high customer satisfaction rate since her joining."

Seems like a good fit? Drop a message so we can discuss things further :) or if you wanna know more about other things that I can contribute to your business, here's more to this Jill-of-all-trades:

> Social Media Management and Graphic Design
Managing social media presence and creating visually appealing graphics to engage and captivate audiences.
+ Content Creation
+ Canva
+ ChatGPT
+ Facebook
+ Instagram

> Influencer Marketing
Engage with influencers on social media to promote products/services and secure collaborative partnerships.
+ Instagram
+ TikTok
+ Slack
+ Airtable

* Client Feedback: "Her creativity and acumen shine in social media management and content creation, with her innovative content boosting engagement and brand appeal. Upgrade to see actual info's successful engagement with influencers has further amplifies our online presence."
 
> Data Entry
Analyzing data, drawing conclusions from it, and creating reports that are useful for decision-making and corporate expansion.

> Project Management
Ensuring projects run smoothly, from planning and resource allocation to communication and milestone tracking.
+ Trello
+ Airtable
+ Slack

> Travel Arrangements
Effectively handling all aspects of travel arrangements, including reservations for lodging, travel, and flights, as well as creating seamless itineraries.
+ Airbnb
+ Amadeus
+ Upgrade to see actual info
+ Expedia
+ Flights
+ Trains (Italo Treno, Trenitalia, Eurostar)

> Administrative Tasks
Managing documents, planning meetings, organising travel arrangements, performing research, handling mail, and ensuring data accuracy.
* Google
+ Docs
+ Spreadsheets
+ Calendar
+ Drive

* Microsoft Office
+ Outlook
+ Word
+ Excel
+ PowerPoint

> Calendar Management
Efficiently planning and managing appointments, events, and schedules to provide effective time management and coordination.
+ Google Calendar
+ Calendly

> Creating Standard Operating Procedures (SOP)
Creating novel approaches and procedures to improve workflows, optimize operations, and boost productivity in a variety of fields, such as customer service, production, and quality control.

> Online Research
Carrying out extensive web research to obtain pertinent data and insights.

> Email Management
Managing email correspondence effectively, setting priorities, removing spam, and guaranteeing prompt responses and the right kind of follow-ups.

> Lead Generation
Generating potential leads through targeted marketing, prospecting, and data gathering to promote business growth and broaden sales prospects.

** If you're ready to collaborate with me, please send me an INVITE or OFFER on Upwork. We can chat :) or set up a call.

Regards,

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