Antonia

Dispatch & Operations VA | Towing, Trailer & Field Service Industries | CRM, Sch

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Overview

Looking for full-time work (8 hours/day)

at $9.25/hour ($1,792.00/month)

Bachelors degree

Last Active

July 15th, 2026 (7 days ago)

Member Since

December 21st, 2020

Profile Description

Profile Overview

I help towing, roadside assistance, trailer rental, and field service businesses run smoother — managing dispatch, scheduling, customer communication, and daily operations so owners can focus on growth.

8+ years of experience spanning frontline customer support (healthcare, telecom, airline) and hands-on operations (live dispatch, fleet coordination, CRM management). I've run dispatch boards in real time, coordinated drivers and technicians, tracked multi-location inventory, and kept customers happy under pressure.

Currently self-studying AI automation with GoHighLevel and n8n — expanding into building automated workflows, not just using them.

Core strengths: Dispatch & logistics coordination · CRM management (GHL, Towbook, ZenMaid) · Calendar/email management · High-volume customer support · Scheduling · Team coordination · Fast learner, minimal hand-holding needed

Experience (brief)

VA — Bright Space Cleaning LLC (2023–Present): Calendar/email management, customer calls, cleaning schedule coordination, social media.
Ops & Customer Support — Pulltail Trailer Rental (2023–2024): Trailer fleet tracking, repairs/inspections coordination, logistics, customer relationships.
Shift Manager — SOS Towing & Roadside (2022–2025): Daily dispatch (Towbook), driver coordination, escalations, route optimization.
Customer Service — Humana (2019–2021): Provider eligibility, benefits, and claims support.
Customer Service — Boost Mobile/Sprint (2017–2019): Account, billing, and technical support.
Customer Service — United Airlines (2014–2017): High-volume call support, cross-department coordination.

Tools

GoHighLevel · Towbook · ZenMaid · Google Workspace · RingCentral · Dialpad · n8n · Zoom · Slack · Trello · WhatsApp · ----------

I'm currently accepting one new long-term client. If you run a service-based business that depends on tight scheduling and happy customers, let's talk about how I can help you scale without the growing pains

Top Skills

Marketing » GoHighLevel

Experience: Less than 6 months

I recently completed focused training in GHL where I learned how to build pipelines, set up workflows, and create automations that handle follow-ups, booking confirmations, and lead tracking. I’ve also taken the time to practice building real systems—so I’m not just familiar with the platform, I know how to make it work in a way that actually supports day-to-day operations.