088491b 4c0dd20dfe

Virtual Assistant | Customer Support

99 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $695 USD )
EDUCATIONAL ATTAINMENT
Bachelor Degree
AVAILABILITY
40 hrs/wk
( $4.02 USD/hr )
EXPERIENCE OVERVIEW
Helping Amazon Seller with their day-to-day tasks so that they can focus more on improving business Growth.
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Davao City, Davao
Tests Taken:
IQ
Score:  125

DISC
Dominance:26%
Influence:9%
Steadiness:37%
Compliance:28%

English
 C2(Advanced/Mastery)
Last Active:
September 23rd, 2022 (3 days ago)
Member Since:
April 22nd, 2014
SKILL SUMMARY

My goal is to make sure you succeed in your business, whether you are starting out or a seasoned seller, or looking to expand your business. My mission is to help product-based businesses achieve steady and sustainable growth.
You can take advantage of my excellent customer service skills, impeccable English communication ability to improve customer engagement, and workflow Upgrade to see actual info then on upselling the company's services. With the commitment to reaching role, aside from addressing account-related concerns of the customer and also working the Sales quota, I’ve developed a sales strategy that has helped my team and the company gain additional profit. 

I strongly believe that I have the essential skills required to provide you with excellent VA services such as:

1. Product Research
2.Supplier Sourcing
3. Keyword Research
4. Promotion Software
5.Linking Creation & OptimizationInventory Management
6. Customer Service (voice & non-voice)
7. Amazon Sponsored Ads ( PPC )
8. Social Media Management
9. English Communication ( English Teaching )
10. Quality Assurance
11. Technical Support
12. Email handling
13. Data Entry
14. Make Daily Reports

Software and Applications
Helium 10, Jungle Scout, Kappa, Unicorn Smasher, Google Docs, Slacks,
Asana, Trello, Hootsuite, Google Suite, Buffer, Zoiper, Microsoft- Word, Excell, and Powerpoint, Skype, Zoom.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Email Management
  • Personal Assistant
  • Speaking
  • Translation
  • Tutoring Teaching
  • Classified Ads Marketing
  • Facebook Marketing
  • LinkedIn Marketing
  • Sales Representative
  • Social Media Marketing
  • Amazon Product Ads
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
EXPERIENCE

I am a Registered Licence Professional Teacher I was also an  ESL teacher for Chinese and Japanese Students. I also have experience as a Customer Service with 3 years working in the high- pressure world of sales and consistently delivering results for clients. Resolves an average of 300 inquiries weekly and Worked with team leaders to resolve customer's issues.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I had a chance to Developed my skills, organized, and tracked key performance metrics Met performance benchmarks in speed and accuracy, and Provided input in improving internal processes

SKILL RATING
  • Classified Ads Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads

Webmaster
SKILL RATING
  • Ecommerce / Shopping Carts
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I always want to learn something new, currently navigating different online platforms and tools for basic graphic design and photo editing.

SKILL RATING
  • Photoshop
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I was working as a Customer Service Representative with over  3 years of Experience in Telephone customer service, including sales, billing, technical support, chat support, and email Handles customer complaints and inquiries in a timely manner

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Marketing Project Management
  • Other Project Management

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