I am an experienced Social Media Manager and Customer Service Representative/Mentor seeking a full-time job where I can leverage my skills and experience to help your company or business and build up a strong relationship with you that focuses on results.
Customer Service Rep (3 years Full-time)
• Resolve customer complaints via phone, chat and
• Resolving product and service problems
• Assist with placement of orders, refunds, or exchanges.
• Act as the company gatekeeper
• Compile reports on overall customer satisfaction
SMM | Social Media Manager
• Managed Social Media Accounts
• Audience Engagement
• Lead Generation
• Prospecting Leads
• Appointment Setting
• Developed a social media strategy to increase the following of the company website
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