Anatoly

E-Commerce Customer Service | Amazon, Shopify, eBay | Returns and Reviews Insigh

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

June 2nd, 2026 (7 days ago)

Member Since

April 20th, 2014

Profile Description

With over 8 years of eCommerce experience, my core expertise is in customer support operations across Amazon and direct-to-consumer (DTC) brands. I have managed high-volume customer interactions via emait ticketing platforms, Amazon Seller Central, and other marketplace messaging platforms, resolving concerns ranging from routine order inquiries to handling complex cases such as involving FDA-regulated products.

My experience includes managing refunds, replacements, order issues, disputes, chargebacks, feedback management, and review responses across platforms such as Trustpilot, Reddit, and other public forums. I am comfortable working within Amazon performance metrics, policy compliance, and SLA-driven environments where documentation and accuracy are critical.

As additional experience, I authored structured SOPs for customer service operations to standardize workflows and improve response quality. I also conducted trainings and assessments based on these SOPs to ensure consistent execution.

I regularly review customer feedback, return reasons, and product reviews to identify why return rates increase or why star ratings drop. From this analysis, I provide clear and actionable insights to improve processes, product quality, and overall customer experience.

Top Skills

Marketing » Content Creation » Article Writing

Experience: 2 - 5 years

Experienced writer who can produce clear and easy-to-understand content, including product and process guides, informative articles, and bullet-style write-ups.

Customer Support » Ecommerce

Experience: 5 - 10 years

eCommerce professional with hands-on experience across major platforms including Amazon (FBA/FBM/MCF), Shopify, Etsy, and eBay. Proficient in CX and operations tools such as NetSuite, Zendesk, eDesk, Freshdesk, HubSpot, and Mintsoft. Skilled in end-to-end customer experience operations, including reviews and feedback management, Amazon A-Z claims, PayPal disputes, chargebacks, Safe-T claims, RMAs, refunds, restocking fees, and case management within Amazon Seller Central. Experienced in handling cross-platform support workflows and ad hoc operational tasks as required.

Other Skills

E-Commerce » Product Analysis

Experience: 6 months - 1 year

Hands-on experience analyzing customer reviews and return data at the ASIN level to identify recurring issues, defects, and customer pain points. Performs root cause analysis using qualitative feedback and structured data, supports risk flagging and prioritization, and delivers actionable insights to product, quality, and operations teams. Experienced in using SQL, LLM, and other tools to support product-level analysis and decision-making.

Office and Administration » Team Leadership

Experience: 6 months - 1 year

Experience supporting and managing customer service teams in a fast-paced eCommerce environment. Provided day-to-day guidance, performance monitoring, and coaching to agents, supported onboarding and training, and helped implement SOPs and workflow improvements. Worked closely with cross-functional teams to ensure service levels, quality standards, and operational goals were met.

Basic Information

Age: 41

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 112: DISC
Dominance: 18
Influence: 25
Steadiness: 30
Compliance: 28: English
C2(Advanced/Mastery)