Dental/General Virtual Assistant / Data Entry / Team Lead

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

April 27th, 2024 (13 days ago)

Member Since

December 16th, 2020

Profile Description

Making it easier for you is my goal!
Being in the BPO industry for almost a decade, I've been in a multitude of roles. Formerly a Success/Engagement Manager, Operations Manager, Supervisor/Team Leader/Coach, Trainer/Learning specialist, and Customer/Technical Service representative. Having vast experience, I've accumulated different skills to help you and/or your business to be successful.
Self-driven not just to meet what you need but also to learn and upskill myself to what you will need.

SKILLS SUMMARY

Operations
Data Analysis and Management:
- Researching, creating, organizing and maintaining databases thru spreadsheets
- Data analytics
- Data presentation thru PPT/G-slide presentations
Team Management:
- Provide weekly behavioral coaching
- Process improvement
- Goal setting
- Creating SMART action plans to improve KPI's
- Analytics (VBM, scorecard analysis, impact calculator, etc.)
- Root cause analysis
- Sending Daily/Weekly/Monthly performance reports to relevant parties
- Quality assurance by doing call process analysis
- Conflict resolution
Training:
- Creating learning plans
- Creating modules
- Facilitating engaging and fun training classes
- Creating weekly/monthly knowledge checks
Customer Service
- Respond/resolve customer concerns via phone(Inbound/Outbound), email, and chat
- Resolve customer issues and concerns in a timely and efficient manner
Dental Insurance:
- Insurance verification
- Claims Follow-up
- Sending productivity and collections report EOD/EOW