Michelle

Virtual Assistant, Email, Customer Service Assistant

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

College level

Last Active

July 8th, 2026 (yesterday)

Member Since

December 14th, 2020

Profile Description

I'm a customer support professional with over 10 years of experience supporting international customers via phone, email, chat, and back-office work. I've worked with well-known BPO companies in the Philippines, handling both technical and non-technical accounts, so I understand how to deliver professional support while protecting your brand.

I have hands-on experience supporting e-commerce businesses using Shopify, including order management, refunds, cancellations, tracking issues, and customer inquiries. I've also worked with various support tools and CRMs, allowing me to quickly adapt to new systems with minimal training.

Throughout my career, I consistently met and exceeded performance metrics such as CSAT, QA scores, response time, and resolution rate, even in high-volume environments. I'm comfortable handling multiple tickets and live chats while maintaining accuracy and a positive customer experience.

I focus on resolving issues efficiently, reducing repeat tickets, and creating smooth, stress-free experiences for customers. I'm self-motivated, reliable, and comfortable working independently in a remote setup.

If you're looking for a customer support specialist who can jump in, learn fast, and help your business run smoothly, I'd love to work with you.