With 11 years in the Call Center industry and 4 years as a Virtual Assistant, I offer substantial expertise as an experienced customer service representative and Sr. Real-Time Analyst. My established track record involves promptly addressing complex issues and building customer loyalty. Additionally, I bring diverse experience, having fulfilled roles such as Executive Assistant to the CEO, Transaction Associate, Property Management, and Marketing Assistant within a Real Estate Company. Over the course of my career, I've honed my skills and amassed valuable knowledge, poised to enhance the success and growth of your company.
Experience: 2 - 5 years
From 2015 to 2019, I served as a Customer Support representative at Ebay. Following that, I advanced to the role of Subject Matter Expert, specializing in handling escalated customer calls and ensuring satisfactory resolutions by the conclusion of each interaction.
Experience: 6 months - 1 year
As a property manager, my responsibilities include sending HOA violations notices to tenants or owners and ensuring that compliance photos are provided. Additionally, I handle tasks such as adding new owners and properties in Appfolio, as well as sending property management contracts to be signed by the owners.
Experience: 2 - 5 years
In my prior position, I ensured all documents were signed and received before closing, prepared contracts for buyers and sellers, managed timely receipt of Earnest deposits, scheduled closings, and handled various related tasks such as sending under-contract and closing emails. Additionally, I possess strong organizational skills, attention to detail, and effective communication abilities. I am certain that I can bring valuable contributions to your team and am enthusiastic about exploring this opportunity further.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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