Productivity Reports | Workforce Management Analyst | CSR

Overview

Looking for full-time work (8 hours/day)

at $13.00/hour ($2,288.00/month)

Bachelors degree

Last Active

May 14th, 2024 (8 days ago)

Member Since

December 6th, 2020

Profile Description

I've been working in the BPO industry/ call center for more than 8 years now. I started as a Customer Service Representative where I handled calls for more than 1 year to cater travel services and sales of a huge travel agency in United States. I was promoted as a Subject Matter Expert and partnered with some Supervisors/ Trainers to assist with the new hire associates and even tenured ones. I have gauged myself in a supporting role thereafter. I became a Workforce and Reporting Analyst which handles more administrative tasks, scheduling, and queue monitoring. I've gained and honed different skills such as using of Microsoft Tools/ Applications and Google Workspace. I am well- versed in generating and creating dashboards and reports for operations. I am also exposed to using time tracking and project management tools. Also, I used to create SOPs or process documents from my previous employer.