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Stellar Virtual Assistant and Customer Service

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EXPECTED SALARY
Php 30,000.00/month
( $561 USD )
EDUCATIONAL ATTAINMENT
University of the Philippine Los Baños
Bachelor's Degree in Development Communication
AVAILABILITY
30 hrs/wk
( $4.32 USD/hr )
EXPERIENCE OVERVIEW
18 years of experience in customer service via inbound and outbound calls, email, chat, and
BASIC INFORMATION
Age:
39
Gender:
Female
Location:
San Pedro, Laguna
Tests Taken:
IQ
Score:  115

DISC
Dominance:27
Influence:9
Steadiness:37
Compliance:27

English
 C2(Advanced/Mastery)
Last Active:
November 23rd, 2022 (66 days ago)
Member Since:
April 10th, 2014
SKILL SUMMARY

**COMPETENCIES**
-18 years of experience in customer service via inbound and outbound calls, email, chat, and Facebook 
-Intermediate knowledge in design using Canva 
-Proficient in Google and MS applications -Proficient in backend processes such as WooCommerce, Trello, and Helpscout 
-Well exposed to lead generation and product research -Has sound knowledge of admin tasks
such as payroll, scheduling, and budget allotment

**SKILLS**
-Strong work ethics 
-Highly trainable with a fast learning curve 
-Self-sufficient 
-Goal-oriented 
-Ability to work within tight deadlines 
-Strategic and organized 
-Problem-solving 
-Adaptability

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I am a graduate of BS Development Communication in the University of the Philippines, Major in Broadcasting. Along with the educational experience, I have 18 years of experience in BPO industry dealing with US and UK clients. I have assumed the roles of customer service representative, manager and trainer within 18 years. I have also worked part-time as an Online English Teacher to Korean students.

SKILL RATING
  • Speaking
  • Writing

Finance & Management
EXPERIENCE

As a manager and trainer, I was exposed to administration task such as payroll, tax role outs, budget planning and strategic planning.

SKILL RATING
  • Accounting
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

With the 18 years experience in BPO industry mainly Customer service, I have been exposed and properly trained with the set of skills cited above. I may say that the promotions to being a manager and trainer proved that I am one of the best in the companies I have worked with.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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