**COMPETENCIES**
-18 years of experience in customer service via inbound and outbound calls,
-Intermediate knowledge in design using Canva
-Proficient in Google and MS applications -Proficient in backend processes such as WooCommerce, Trello, and Helpscout
-Well exposed to lead generation and product research -Has sound knowledge of admin tasks
such as payroll, scheduling, and budget allotment
**SKILLS**
-Strong work ethics
-Highly trainable with a fast learning curve
-Self-sufficient
-Goal-oriented
-Ability to work within tight deadlines
-Strategic and organized
-Problem-solving
-Adaptability
I am a graduate of BS Development Communication in the University of the Philippines, Major in Broadcasting. Along with the educational experience, I have 18 years of experience in BPO industry dealing with US and UK clients. I have assumed the roles of customer service representative, manager and trainer within 18 years. I have also worked part-time as an Online English Teacher to Korean students.
As a manager and trainer, I was exposed to administration task such as payroll, tax role outs, budget planning and strategic planning.
With the 18 years experience in BPO industry mainly Customer service, I have been exposed and properly trained with the set of skills cited above. I may say that the promotions to being a manager and trainer proved that I am one of the best in the companies I have worked with.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Over the years, I have tried different ways to give feedback to my OFSs, and I can say that I’ve found what works best for us.
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