Highly dynamic Customer Service Representative with 9 years of experience providing support
and assistance to medical providers and insurance members. I was trained in almost all
categories about handling health care insurance, with HIPAA, PII and PHI training and
certificates.
Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes.
Knowledgeable and skilled in checking including but not limited to Benefits and Eligibility,
Claims and Authorizations (Medical & Pharmacy) including appeals and grievances. We also
assist Members or patients if they need to schedule an appointment to see their dr. Skilled in
EHR(OMNI centene).
Experience: Less than 6 months
I have worked as a Customer Service Representative for almost 10 years through BPO.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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