VIRTUAL ASSISTANT

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

College Level

Last Active

June 10th, 2024 (7 days ago)

Member Since

November 30th, 2020

Profile Description

Business Development Manager, Customer Service, and Escalations ManagerEK Commerce LLC, December 2022 - May 2024
In my most recent role with EK Commerce LLC, I served as a pivotal leader in business development, customer service management, and escalations handling. Throughout this tenure, I implemented strategic initiatives to optimize operations, elevate customer satisfaction, and efficiently manage escalated issues, thereby contributing significantly to the company's growth trajectory.
Within the e-commerce domain, I have amassed 4 years of comprehensive experience, including roles with reputable companies based in Canada and the USA. During this time, I effectively managed various customer service channels such as chats and emails, and assumed the mantle of Head of the Customer Service Department for a cumulative period of two years.
Prior to this, I accrued a total of 18 years of diverse working experience, blending local and overseas roles. Noteworthy achievements include achieving a 94% international audit compliance rate, securing the title of area best seller for the month of August, and playing a pivotal role in the promotion and training of teaUpgrade to see actual infombers into leadership positions within companies based in Saudi Arabia.
With a proven track record of driving results and a commitment to excellence, I am enthusiastic about applying my skills and expertise to deliver tangible value in my next professional pursuit.