Digital Marketing Enthusiast- Social Media Marketing, SEO, Email Marketing, E-Co

A collaborative, well rounded customer support with strong communication skills that leads on providing world class customer experience by assisting customer, resolving their issues, offering timely and effective solutions or providing smart recommendations.

Aligning schedules based on forecasting trends. Analyze forecasting trends vs current.

Analyze call center trends to generate staffing requirements for the long range and short-range forecasts and consistent delivery of accurate staffing forecasts. Provide inputs and scenario building from a planning standpoint and highlight opportunities and impact to operations to improve service level and increase agent productivity. Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. Trending needs to be provided down to the interval level.

provides strategies aimed at increasing brand awareness, generating leads, driving website traffic, and ultimately, achieving business objectives through different channels and platforms.