I have over 10 years of work experience in a call center industry. I am used to working in a fast-paced work environment. With my years of experience, I have acquired the following skills:
• Customer Service Skills
I worked as a customer service representative for a company that sells health and beauty products. My role was to answer inbound calls and
• Technical Support Specialist
I worked for a US-based client as technical support for a cable company. My role was to fix the internet, cable, and phone using the company's provided troubleshooting procedure.
• Reservations Expert
I worked for one of the largest online booking platforms, and my role was to attend to guests' accommodation needs and follow up on their hotel bookings through
• Sales Techniques
I learned effective upselling, focusing on customer needs and offering the best value for money.
• Order Processing Specialist
I worked for one of the largest pizza chains in the US. I was tasked with taking orders for all stores registered at the order center.
• Administrative Task
I worked as a Quality Analyst and Mentor at a call center company. My role was very crucial in making sure all parameters were met based on the clients' needs. I managed a team to achieve goals and contributed to the company's success.
I have gone through a couple of training sessions to gain these skills with different tools and
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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