Customer Success & Tech Support Whiz | Email & Chat Expert

● Walking through customers to use the feature of their CRM ● providing response and solutions to issues experienced by users ● Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. ● Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. ● Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

● handles escalated calls from tier 1 agents and making sure that issue will be resolved once it will reach to escalation que. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Handles payment and billing queries ● Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing ● managing incoming calls and customer service inquiries and generating sales leads.

● Handles customer queries about Mobile Phone service and answers all billing questions and Process payment over the phone. ● Walk through customers for basic trouble shooting steps for mobile functions and internet connection. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● managing incoming calls and customer service inquiries and generating sales leads. ● Provide accurate, valid and complete information by using the right methods/tools

● Perform other tasks as required by the client ● Assist customers via email and chat, identifying and resolving problems ● Regularly aim to improve the quality of customer interactions ● Handles queries about products and services to customers.