I have 5 years of experience in Business/Sales Development, Lead Research, Employee Performance Evaluation, and Client Communication. Has a proven track record of accomplishing an organizational goal.
As a Supervisor, I was able to accomplish department objectives and work to ensure a positive experience for the clients by overseeing all aspects of their experience with the performance of the assigned Sales Development Representative. I also assist the Client Success Managers and Team Managers with the execution of daily operations through staff training, supervision, coaching, and weekly performance evaluation.
As a Business/Sales Development Representative, I have strong knowledge and experience in setting up an appointment via phone and
As a Lead Researcher, I research prospects and identify decision-makers in compliance with the Ideal Customer Profile of the clients. Adept in the extensive use of research tools to maintain accurate data, contact, and account information of all customers and prospects. I also manage the records on each lead and ensure they are sent and reported to the clients.
As a Quality Assurance Analyst for medical support and consulting company, I create quality measurements to track improvement in products and execute quality improvement testing and activities. As part of the job, I also develop quality assurance standards, metrics, and processes guidelines. Adhere to industry quality and safety standards, and ensure the processes meet customer expectations and demand.
Working smart is my key to getting a job done and seeing my vision towards the betterment of any business or organization I am part of materializing.
My skills include:
- Quality Assurance
- Sales Development
- Business Development
- Project Management
- Client Services Management
- CRM systems certified
- Trained by Caliber Lead Researchers and Marketing Experts
- Exposed to utilizing various CRM tools
- Lead Generation/ Lead Researching
- Leadership (SDR Operations Supervisor)
- Appointment Setting
- Data mining
- Expert in Lead Generation Tools
- Strong Client Relationships
I have 2 years of experience teaching ESL to non-native English speakers
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