89 d840c 82d9db04 e0809f 019

Customer Service Agent

99 ID PROOF
Verified
EXPECTED SALARY
Php 35,000.00/month ( $740 USD )
40 hrs/wk ( $4.21 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2 years in customer service in the airline industry
BASIC INFORMATION
Age:
22
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:9
Dominance:35
Influence:28
Steadiness:28

English
 C2(Advanced/Mastery)
Last Active:
2020-11-18
Member Since:
2020-11-18
SKILL SUMMARY

I have worked for 2 years as a customer service agent for Emirates airlines. Other experiences include administrative assistant for the Bureau of Immigration, warehouse sorter, and food packer. I graduated as Summa Cum Laude in the University of Santo Tomas. I am dynamic, objective and detail-oriented. My strengths include my interpersonal skills and my ability to handle multiple tasks at once without compromising quality.
SUMMARY OF QUALIFICATIONS
? Analytical and Problem-solving skills: Possess talent for identifying and improving complex situations and finding solutions to problems using creativity, reasoning, and past experiences.
? Flexibility: Can manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
? Strong work ethic, with ability to work and deal with pressurized situations and tight deadlines.
? Leadership and interpersonal skills: Can establish and lead excellent working relationships.
? Communication: Excellent written and verbal communication skills.
? Computer skills: Experienced in using Microsoft Office and proficient in using a wide variety of applications.
? Computer Reservation System Skills: Knowledgeable in the use of MARS (Mercator Airline Reservation System) and passed the Galileo Travelport certification examination
? Language: Fluent in English and Filipino; Basic speaking, reading and writing skills in Korean

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Customer Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Administrative and Office Assistant Bureau of Immigration Airport Operations Administrative Office, Bureau of Immigration Ninoy Aquino International Airport - Terminal 1, Pasay City, Philippines July – September 2017 ? Aided in the direction and supervision of the administrative and support activities of the Bureau such as planning, organizing, and controlling of all the information?related activities of the Bureau of Immigration Terminal 1 ? Provided assistance in finding the correct balance on staff needs and production, evaluating quality in all areas, and detecting potential or actual deviations from the Bureau's mandate, vision and mission

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Event Planner
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Creative Writing

Customer Service & Admin Support
EXPERIENCE

I have worked as a Customer Service Agent for Emirates airlines and Myanmar Airways International for two years. Job duties include: ? Checked-in passengers for international travel and verified documentation for international flights. ? Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats. ? Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations. ? Assisted customers with special needs and quickly addressed and resolved customer complaints.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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