- answer customer queries like product/account information or policies through chat or
- manage customer accounts and make sure information are up to date
- conduct product research
- assist customers in setting-up products or services
- guides in troubleshooting or does troubleshooting online
- manage and respond to
- follow-up customers
-protect confidential information
- record transaction on excel files
- send/create invoice
- create personalized logo
- business branding
I have used the English language in communicating with customers during the past 4 years I had worked in the BPO industry.
My previous jobs involves assisting customers which includes technical support. I also communicate through email and chat application.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Ruben has been through the OneVAAway challenge and has been outsourcing for a few years. His OFSs are from OnlineJobs.ph, and it was a pleasure talking to him about his processes.
READ STORY
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.