ECommerce VA|Customer Support & Operations Specialist|10 Yea

Overview

Looking for full-time work (8 hours/day)

at $13.87/hour ($2,688.00/month)

Bachelors degree

Last Active

May 30th, 2026 (7 days ago)

Member Since

March 17th, 2014

Profile Description

10+ Years in Customer Support | 6+ Years in eCommerce | Shopify, Zendesk, 3PL & More

I am a reliable and detail-oriented eCommerce Virtual Assistant with over 10 years of experience supporting online businesses and global clients. I specialize in Shopify, Amazon, and eBay store operations, end-to-end order fulfillment, inventory management, and customer support.

I am also experienced as a General VA, Accounts Payable support, and Technical Support Specialist, making me highly adaptable to fast-paced and growing teams. I am a people person who enjoys solving problems, improving workflows, and providing excellent support to both customers and internal teams. 

I communicate clearly, work independently, and take ownership of tasks to ensure smooth daily operations.

Core Skills & Expertise
* eCommerce Virtual Assistant
Shopify, Amazon, and eBay store setup
Product listings, uploads, and optimization
Order fulfillment and backorder management
Inventory tracking and stock reconciliation
Logistics coordination and supplier follow-ups
App and tool integrationCustomer support (email, chat, order issues, refunds)

* General Virtual Assistant
Inbox and email management
Calendar scheduling and meeting coordination
Project and task management
Newsletter creation and sending via MailChimp
Client and account management
Documentation and reporting

* Accounts Payable Support
Invoice processing and validation
Vendor record maintenance
Account reconciliation
Coordination with internal teams for discrepancies
Tracking payments, credits, and adjustments

* Technical Support & Operations
Remote assistance and troubleshooting
Ticket triaging and queue management
Training and coaching support agents
Team scheduling and workforce coordination
Dispatching technicians
Handling Priority 1 and Priority 2 escalations
I ---------- and issue resolution support

* Strengths Employers Appreciate
Strong communication and customer-focused mindset
Highly organized and detail-oriented
Comfortable working with international clients
Able to handle multiple roles and responsibilities
Calm and effective under pressure


Tools I Use:
• Shopify, Zendesk, GHL, 3PL, ShipStation
• Asana, Trello, ClickUp (Project Management)
• Google Workspace, Microsoft Office, Email Clients
• Canva (for basic graphics and social posts)


What I Offer:
• Fast and professional customer support (email/chat/tickets)
• Order and return management
• Admin and VA support for eCommerce operations
• Accounts Payable Management
• Strong communication and a proactive work ethic


If you're looking for a dependable, experienced, and tech-savvy VA who truly understands the eCommerce world, I’m ready to be part of your team!