Expert e-Commerce Customer Support|General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Associates degree

Last Active

April 20th, 2024 (13 days ago)

Member Since

November 10th, 2020

Profile Description

Hi, I'm Upgrade to see actual info, and with my 10 years of call center/BPO experience and a wide array of creative, technical, customer support, and customer service skills, I approach each project with a big picture and a new mindset. I help businesses that are outsourcing ease the management side of the business by being an expert in streamlining processes and workflows. I am a people person and love to communicate. I get genuine enjoyment from helping and serving others. There is something very rewarding about solving a customer's problem or helping a business succeed. I have demonstrated the ability to work independently, take initiative, work with a team, and achieve results under pressure. I have handled a remote team from the Philippines with 50 members. I was a team leader and specialized in creating training materials and training agents. 
General Virtual Assistant Roles:
• Team leader from a start-up telecommunication account call center: create training materials, train 50 agents, analyze and create reports, provide troubleshooting, and create a marketing algorithm.
• Social Media manager from a food franchise business: administrative tasks, optimizing and creating social media accounts, analytic reports, conducting minutes of meetings every week,

Accounts handled as technical support:
• Xfinity/Comcast, Bright House Networks, Time Warner Cable, Spectrum: specializing in billing inquiries, retention, activating and troubleshooting e-mails, phones, cable cards, TVs, internet, Wi-Fi routers, and anti-virus software programs.
• Google Support: A Tier 2 escalation agent specializing in troubleshooting Wi-Fi routers and helping with advanced network setup and configuration, rectifying Wi-Fi interferences, Wi-Fi coverage, electromagnetic devices, and radio frequency, returns and exchanges, refunds, and reimbursement.

Accounts handled as customer service:
• Kohl's Corporation and Pocketalk translator devices: specializes in assisting customers with order processing, promotions and discounts, returns and exchanges, price matching, process appeasements or reimbursements, anti-fraud and unauthorized transactions, cards, and management. 

Customer service channels that I am an expert at handling and resolving cases and tickets:
• Email                                 • Social media                          • Phone                                          • Self-service                     • Dual chat                                 • Live chat

Core Qualifications:
• Results-driven                                        • Detail-oriented               • Creative                       • Problem-solving                                   • Flexibility                          • Teamwork  
• Graphic designer for social media      • Leadership                   • Collaborative learner    • Time management                                 • Strategic                             • Organized          
• Communication                                      • Responsibility                    • Analytical       
• Adaptable                                                • Motivated                            • Ambitious

Other services that I can provide:
• Social media management
•Graphic Designing
• Personal Assistant
• Create training materials and train new hires
• Reporting and Analysis
• Team Staffing and Scheduling
• Web research and Data Entry
• Preparation of presentations and reports using Google slides, docs, and sheetsTools and social media platforms:
TikTok, Facebook, Instagram, YouTube, Canva, Gorgias, Zendesk, Shopify, Reamaze, Falcon, Salesforce, Shopify, Slacks, Hub staff, Amazon Seller Central, Google Workspace (sheets, documents, calendar, and slides), Zoom, Zoho, Inshot video editor, Google Drive, Grammarly, Quilbolt, and Microsoft software.

My clients are not through Online Jobs PH, and therefore I do not have many reviews here for you to read. I want to help you free up your brain space by doing the job for you, so you can focus on growing your business. I hope you will allow me the privilege to work with you. I look forward to building new relationships, and for me, no job is too large or too small.

Regards,
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