Procurement & Logistics Support| Order Processing & Fulfillment

I sourced products from US online marketplaces and suppliers. I managed inventory and purchased products to supplier. I analyzed sales data, competitors, pricing, and demand with tools like Keepa and Seller Amp SAS. I evaluated products based on profit, ROI, and reviews, ensuring healthy margins. I also identified reliable suppliers and collaborated in client and team meetings.

- Handled a high volume of inbound calls from U.S. customers and assisted them with their inquiries. - Walked them through basic troubleshooting steps. - Handled warranty claims, processed order replacement, and tracked orders using FedEx & USPS - Documented all interactions accurately in CRM tools (Salesforce). - De-escalated challenging calls when needed.

INTERNSHIP I processed accounts payable and receivable, resolved discrepancies, reconciled financial statements, and used QuickBooks, Xero and Excel.

INTERNSHIP I remapped SKUs across databases, transferred and categorized data, managed and handled complex databases, sourced items and supplier, performed quality assurance, and collaborated with team members.

HANDS-ON TRAINING Learned fundamentals of freight brokerage, dispatching, quoting, and rate negotiations. Gained hands-on practice with TMS platforms, load boards, and freight class calculators. Trained in carrier lane specialization, broker-carrier agreements, and track & trace.

INTERNSHIP managed emails, set up calendar schedules, tracked expenses, organized files, and used project management tools to keep tasks and projects organized.