Experienced Insurance Healthcare Advocate

On-Call Travel Agent (Best Group Airfares) Resolved urgent travel issues like flight delays and booking problems during nights, weekends, and holidays — ensuring travelers felt supported no matter the time.

- Assist FedEx employees with medical claims, eligibility, benefits, authorizations, doctor’s appointments, premiums, and plan enrollments. - Provide accurate information and support for medical, dental, vision, and other voluntary benefit plans. - Ensure strict compliance with HIPAA regulations and maintain the confidentiality of all patient data. - Handle inquiries through multiple communication channels with professionalism and empathy. - Collaborate with healthcare providers and internal departments to resolve member concerns efficiently.

Customer Service Advocate (Concentrix) Helped members with their insurance needs, from claims and benefits to payments and appointment scheduling. Proudly received a Customer Commendation award in 2023 for outstanding service.

Virtual Assistant Support provided admin support, handled lead follow-ups, managed emails, organized data, and created content (including short videos using Canva). Worked hand-in-hand with the Executive Assistant to keep everything running smoothly.