Customer Service Expert | Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

AB International Studies Major in American Studies

Last Active

April 26th, 2024 (9 days ago)

Member Since

November 3rd, 2020

Profile Description

My name is Upgrade to see actual info.

With 7 years of experience in customer service, executive virtual assistance, and insurance sales, I have honed a diverse skill set. For over two years, I have been operating successfully from a fully-equipped home office, delivering exemplary results across various business domains. My competencies span Customer Service, Customer Support, Project Management, Email Management, Social Media Management, Sales, Training, Setting Appointments, Excellent Communication Skills, Exceptional Organizational Skills, Tech-Savviness, Detail-Oriented work, Website Maintenance, Graphic Design, Video Editing, Data Entry, and Cold Calling.

In the realm of Customer Service, I've provided excellent customer service support through phone, email, text, and chat, addressing customer inquiries and complaints. I am adept at utilizing CRM software to manage customer interactions and data. My experience spans industries, including telecommunications (AT&T, Bell Mobility), fashion brands (JustFab, Shoedazzle, Savage x Fenty), cleaning services (Fit For A Queen Cleaning), e-commerce, and dropshipping Upgrade to see actual infotably, I received recognition as a top customer service expert from 2016 to 2020.

In 2022, I progressed to the role of Customer Service Trainer and Subject Matter Expert. Here, I developed training modules, conducted product knowledge sessions, identified skill gaps, and mentored new hires to ensure alignment with processes and the delivery of excellent customer service.

In Sales, I bring 2 years of insurance product sales experience, excelling in relationship building, client understanding, cold calling, appointment scheduling, and deal closure. My consistent overachievement of monthly targets and accolades as the Top Rookie Advisor and 4th in Top Annual Premium for 2020 attest to my exceptional performance.

As an Executive Virtual Assistant to a CEO for two years, I handled diverse administrative duties, including social media and website management, cold calling, research, and document handling. My graphic design skills, using Canva, were applied to create visuals for various platforms. Additionally, I effectively managed the CEO's schedule, meeting arrangements, and liaised with technicians.

My proficiency extends to a wide array of software programs, making me a versatile teaUpgrade to see actual infomber. I am well-versed in Google Suite and Workspace, MS Office 365, Outlook, Zoom, Slack, MS Teams, Loom, HouseCall Pro, AirTable, CRM tools like Citrix, HubSpot, Zendesk, Gorgias, and Zoho, Canva, Phone Dialers (AirCall, Avaya, GoTo, Ring Central), Mailchimp, WordPress, Asana, Notion, Monday,com, Stripe, ClickUp, Keap, ClickFunnels, Autotask, Zapier, Shopify, Amazon Seller Central, Etsy, Loop Returns, ShipBob, Booking Koala, and GoDaddy.

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