Adept in Sales/Customer Support/BDR-SDR

Overview

Looking for full-time work (8 hours/day)

at $8.14/hour ($1,568.00/month)

Bachelor in Secondary Education major in Biological Sciences

Last Active

July 6th, 2026 (6 days ago)

Member Since

October 29th, 2020

Profile Description

Since 2008, I have cultivated extensive experience in sales, customer service, and business development, focusing on both products and services. My proficiency extends to addressing customer inquiries via email, phone, and chat with diligence and professionalism. As a self-motivated individual, I am proactive and meticulously detail-oriented. I consistently strive to surpass expectations, even when faced with tight deadlines. I excel in sales, customer relationship management, and fostering long-term client partnerships. I possess strong skills in planning, organizing, and meeting deadlines, capable of delivering results independently and under pressure in diverse organizational settings. Additionally, I offer adeptness in providing high-quality service and administrative support to organizations of varying sizes. My competencies also include proficient knowledge of database management tools and data entry technologies.

Sales Background:
- Customer Account Management
- Appointment setting
- Warm and Cold calling
- Telemarketing
- Lead Generation
- Project and Business Management
- Email Campaign and Marketing
- Senior Publishing/Sales Consultant 
- Refund Specialist
- Customer Retention
- Experienced Sales Team Lead
- Sales Disputes
- Hard Selling
- Consultative Selling
- B2B and B2C
- Book Publishing and Marketing
- Shopify (Product build-up and landing page, tags, keywords, etc.)
- Sales/Business Development and Market Research
- Wholesale Representative
- Sales Closer
- Reverse Logistics and Supply Chain Solutions
- HVAC, Roofing, Plumbing - MDM, Protection and Cut-cost sales and support

Customer Support & Admin Skills 
- Strong background in customer retention and handling escalation calls 
- Experienced in phone, chat, and email support 
- Skilled in technical support and troubleshooting mobile services 
- Handled credit card and mobile phone activation/deactivation 
- Proficient in order processing and account management
- Assisted in supervisory and managerial-level support calls 
- Familiar with CRM tools (Salesforce) 
- Strong multitasking, and time management skills 
- Capable of handling administrative tasks such as data entry, scheduling, and documentation 
- Managing calendars and appointments for leadership 

CRM/SEO TOOL 
- Salesforce 
- Zoho 
- Odoo 
- Shopify
- Monday 

PHONE SYSTEM/COMMUNICATIONS
- Avaya 
- Vonage 
- Linkus Yealink 
- WhatsApp 
- Slack 
- Gorgias 
- Microsoft Teams 
- Outlook 
- Gmail 

I have honed my skills through a commitment to excellence, consistently striving to exceed the expectations of both clients and the organization. I continuously challenge myself to surpass previous achievements by exceeding targets and delivering exceptional results. To further enhance my expertise, I have participated in various training programs and seminars, including earning certifications:

Certification Name: Six Sigma White Belt 
Score: 100% 
Certification Authority: Authorsolutions Phils. Inc. 
License Number: None 
Date Received: Aug 2016
Certification 

Name: Lean Six Sigma Yellow Belt Certified 
Score: 71.25% 
Certification Authority: Six Sigma Belt Guru 
License Number: YB ----------
Date 
Received: July 2019

I am eager to contribute these qualities to the success of your company. As a self-starter equipped with a fully functional home office, I am prepared to commence work at your earliest convenience.