Jera

E-commerce VA | Order Management and Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelors degree

Last Active

July 23rd, 2026 (today)

Member Since

October 28th, 2020

Profile Description

I help e-commerce businesses deliver excellent customer experiences through efficient and reliable customer support.

With 5+ years of experience in customer service and support operations, I specialize in handling customer inquiries, order management, account support, issue resolution, and ticket escalation across chat and email channels.

I have experience working with Shopify, BigCommerce, Zendesk, Gmail, Outlook, Google Sheets, Excel, ShipStation, Slack, Looker Studio, and GoHighLevel (GHL). I am comfortable managing customer communications, processing orders, tracking shipments, handling returns and refunds, and collaborating with internal teams to ensure a smooth customer experience.

I am available for full-time work during US business hours and can work across various US time zones. I am seeking a long-term opportunity where I can become a dedicated member of a team and contribute to the growth of the business.

I take pride in being dependable, detail-oriented, and proactive. I communicate clearly, follow processes consistently, and take ownership of my work to ensure tasks are completed accurately and on time.