• Dealer Customer Support and Order Management
• Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
• Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
• Direct support for Regional Sales Manager
• Report mission-critical business metrics and statistics
• Sales Order Booking
• Receive and qualify Partners PO’s
• Check PO’s against allocation and book customer orders into ERP system (QAD),
• Send sales order confirmation to the Dealers within specified SLA's
• Customer RMA handling including assigning RMA
• Support Shipping/Logistics department for on time delivery
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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