My goal is not only to support daily operations but to help create sustainable growth, stronger client relationships, and increased profitability for your business.
I am an accomplished Customer Service and Sales professional with over 7 years of experience in the BPO and real estate industries, specializing in technical support, billing, outbound/inbound sales, lead generation, appointment setting, and real estate cold calling. I began my career as a Customer Service Representative handling high profile accounts such as Bloomingdale’s and Macy’s.com, quickly advancing to Subject Matter Expert within 6 months at AT&T due to my performance, competitive drive, and client-focused approach.
In addition, I serve as an AT&T Supervisor overseeing a team of 25 agents, managing billing, sales, and technical operations while mentoring and driving team performance to exceed company and client expectations. Alongside this, I have extensive experience in lead generation, appointment setting, and sales across niches including health insurance, auto, life, and real estate.
I am skilled in utilizing tools such as GoHighLevel, LinkedIn Sales Navigator, Salesforce CRM, Acuity Scheduling, OpenPhone, PhoneBurner, ViciDialer, and other platforms to optimize workflows, track leads, and drive results.
With over 7 years of experience in sales, customer service, and real estate operations, I help businesses grow by generating qualified leads, improving conversion rates, strengthening follow-up systems, optimizing workflows, and driving team performance ensuring increased revenue, better client retention, and scalable, results-driven operations.
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