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Experienced CSR,  Appointment Setter, & Virtual Assistant

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EXPECTED SALARY
Php 35,000.00/month
( $606 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.50 USD/hr )
EXPERIENCE OVERVIEW
Customer Service Representative; Chat and Email Support; Appointment Setter; Social Media Appointment Setter; ESL Tutor; Secretary, Lead. Gen
BASIC INFORMATION
Age:
39
Gender:
Female
Location:
Panabo City, Davao del Norte
Tests Taken:
IQ
Score:  125
English
 C1(Advanced)
Last Active:
September 23rd, 2022 (6 days ago)
Member Since:
October 28th, 2020
SKILL SUMMARY

* NON-VOICE SOCIAL MEDIA APPOINTMENT SETTER/LEAD GEN
      - Search for qualified leads through Instagram      - Engage in a friendly conversation and introduce our services      - Set an appointment 
* REAL ESTATE LEAD GENERATOR      - Doing outbound Real Estate circle prospecting      - Setting appointments to leads who are interested in selling their property
* CUSTOMER SERVICE REPRESENTATIVE / ORDER PLACER 
      - Doordash Order Placer      - Outbound calling to merchants whom the customers on tickets placed an     order      - Answered constant flow of customer and merchants calls with up to 100 calls in queue per minute      - Compiled customer feedback and recommended service delivery improvements to management      - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns      - Responded to customer requests for products, services and company       information 
* CUSTOMER SERVICE REPRESENTATIVE / FASHION CONSULTANT 
      -Proposed accessories to complete outfits and complement clothing choices, order tracking      - Accepted and processed customer payments      - Process and verify costumer's subscription
* CUSTOMER SERVICE REPRESENTATIVE / CHAT AND EMAIL SUPPORT 
      - CSA/ Email and Chat Support      - Nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings      - Checked in with dispatch service and updated with current location      - Handled customer concerns and issues effectively by responding to their emails and chat in a timely manner      - Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests 
* LAW OFFICE SECRETARY  
      - Scheduled and made appointments for attorneys      - Diligently edited legal correspondence for grammar and spelling      - Prepared legal correspondence and wrote professional letters for legal assistants and attorneys 
* CUSTOMER SERVICE CLERK/ PAGING RECEPTIONIST 
     - Paging Receptionist     - Collected customer feedback and made process changes to exceed customer satisfaction goals 100%     - Communicated with customers via phone and email to confirm deliveries and respond to inquiries     - Responded to customer requests for products, services and company information     - Provided information to customers regarding Gaisano Grand Mall's charge card and loyalty program and helped to open and activate new accounts    - Provided primary customer support to internal and external customers in fast-paced environment
*INBOUND SALES REPRESENTATIVE 
   - Place orders, process refunds and offer upsells to Home Shopping Network(HSN) customers   - Worked with an average of 30-40 daily customers to sell over different types of products, from personal accessories, fashion accessories, beauty products, appliances and household products   - Explained product prices and packages as well as answered questions and addressed concerns of customers   - Established excellent sales ability and strong interpersonal skills with confident and persuasive approach   - Overcame objections using friendly, persuasive strategies   - Provided information about available products and services including membership details and purchase advantage
* PRIVATE TUTOR 
   - Tutored Kinder to Grade school students   - Instructed children between ages 4 and 8 on English basics   - Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language   - Observed and assessed student performance and charted progress

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Email Management
  • Speaking
  • Writing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • Social Media Marketing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • Social Media Marketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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