Experienced CSR,  Appointment Setter, & Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 12th, 2023 (243 days ago)

Member Since

October 28th, 2020

Profile Description

* NON-VOICE SOCIAL MEDIA APPOINTMENT SETTER/LEAD GEN
      - Search for qualified leads through Instagram      - Engage in a friendly conversation and introduce our services      - Set an appointment 
* REAL ESTATE LEAD GENERATOR      - Doing outbound Real Estate circle prospecting      - Setting appointments to leads who are interested in selling their property
* CUSTOMER SERVICE REPRESENTATIVE / ORDER PLACER 
      - Doordash Order Placer      - Outbound calling to merchants whom the customers on tickets placed an     order      - Answered constant flow of customer and merchants calls with up to 100 calls in queue per minute      - Compiled customer feedback and recommended service delivery improvements to management      - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns      - Responded to customer requests for products, services and company       information 
* CUSTOMER SERVICE REPRESENTATIVE / FASHION CONSULTANT 
      -Proposed accessories to complete outfits and complement clothing choices, order tracking      - Accepted and processed customer payments      - Process and verify costumer's subscription
* CUSTOMER SERVICE REPRESENTATIVE / CHAT AND EMAIL SUPPORT 
      - CSA/ Email and Chat Support      - Nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings      - Checked in with dispatch service and updated with current location      - Handled customer concerns and issues effectively by responding to their emails and chat in a timely manner      - Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests 
* LAW OFFICE SECRETARY  
      - Scheduled and made appointments for attorneys      - Diligently edited legal correspondence for grammar and spelling      - Prepared legal correspondence and wrote professional letters for legal assistants and attorneys 
* CUSTOMER SERVICE CLERK/ PAGING RECEPTIONIST 
     - Paging Receptionist     - Collected customer feedback and made process changes to exceed customer satisfaction goals 100%     - Communicated with customers via phone and email to confirm deliveries and respond to inquiries     - Responded to customer requests for products, services and company information     - Provided information to customers regarding Gaisano Grand Mall's charge card and loyalty program and helped to open and activate new accounts    - Provided primary customer support to internal and external customers in fast-paced environment
*INBOUND SALES REPRESENTATIVE 
   - Place orders, process refunds and offer upsells to Home Shopping Network(HSN) customers   - Worked with an average of 30-40 daily customers to sell over different types of products, from personal accessories, fashion accessories, beauty products, appliances and household products   - Explained product prices and packages as well as answered questions and addressed concerns of customers   - Established excellent sales ability and strong interpersonal skills with confident and persuasive approach   - Overcame objections using friendly, persuasive strategies   - Provided information about available products and services including membership details and purchase advantage
* PRIVATE TUTOR 
   - Tutored Kinder to Grade school students   - Instructed children between ages 4 and 8 on English basics   - Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language   - Observed and assessed student performance and charted progress