Customer Service Specialist – Voice & Non-Voice Support | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

October 25th, 2020

Profile Description

I am a customer service professional with 5+ years of experience in voice, chat, and email support for BPO and financial services accounts. I specialize in handling high-volume customer interactions, resolving billing and account disputes, and providing exceptional service while maintaining compliance and quality standards.

I am skilled in
* Inbound & outbound calls
* Live chat and email support
* Financial account handling & dispute resolution
* CRM documentation and reporting
* Escalation management and problem-solving

I am detail-oriented, reliable, and adaptable, with experience working in remote environments. I take pride in delivering excellent customer experiences while meeting KPIs, SLAs, and QA targets.


Services I Offer

1. Voice Support / Call Center Services   
* Customer inquiries, complaints, and dispute resolution   
* Billing support and account updates   
* Escalation handling

2. Chat & Email Support (Non-Voice)   
* Live chat support for customer queries   
* Email responses with professional communication   
* Order tracking, account management, and CRM documentation

3. Virtual Assistance / Administrative Support   
* Data entry and CRM updates   
* Appointment scheduling and reminders   
* Reporting and task tracking

Key Achievements
* Handled 100+ daily customer inquiries while maintaining quality standards in financial services accounts
* Assisted in sales and upselling via chat support, consistently achieving targets
* Resolved escalated disputes with a focus on compliance and customer satisfaction
* Maintained accurate documentation of all interactions using CRM systems

Why Hire Me?

* Experienced in both voice and non-voice customer service
* Financial services knowledge ensures accuracy and compliance
* Reliable and professional, with excellent communication skills
* Quick learner and adaptable to any client requirements


Tools & Platforms

* CRM: Zendesk, Salesforce, Freshdesk
* Communication: Email, Live Chat Platforms, Zoom/Teams
* Productivity: MS Office (Excel, Word), Google Workspace