Customer Support ExpertEmail-Phone-Chat Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Vocational College

Last Active

March 27th, 2024 (49 days ago)

Member Since

October 21st, 2020

Profile Description

Need a pro and experienced customer support?

- With a robust background spUpgrade to see actual infoing almost 4 years in the realm of Call, Email, and Chat Support and more than 5 years of face-to-face customer service interaction
- High-speed Internet Connection and Equipment
- Cost-Effective & Tech-Savvy

** My Expertise

- Service and Support (Phone, Chat, and Email)
- Possess good communication and verbal skills
- Able to cope with such changes at work
- Quick learner
- Great attention to details
- Organize Time Management
- Email Management

I bring a wealth of experience and honed skills to the table. My expertise lies in seamlessly addressing customer queries and concerns through written communication chUpgrade to see actual infoels, ensuring prompt and effective resolutions.

In my tenure as a Call, Email, and Chat Support Representative, I've demonstrated a commitment to elevating customer satisfaction. I've successfully streamlined response times in live chat support, utilizing templates and macros to enhance email response efficiency.

My collaborative approach extends beyond customer interactions to cross-functional teamwork. Engaging closely with product teams, I've identified and resolved recurring issues, contributing to product enhancements and minimizing customer complaints.
Acknowledged for my dedication, I've been honored with awards like the "Customer Support Star." Additionally, I've actively participated in training initiatives, ensuring that the support team remains well-versed in the latest products and policies.

A proponent of continuous improvement, I've implemented customer feedback surveys and efficient ticket categorization systems, yielding measurable enhancements in customer satisfaction and issue resolution efficiency.

As I seek new opportunities, I am eager to leverage my years of experience, industry knowledge, and proven track record of achievements to contribute to a dynamic team, fostering excellence in customer support and organizational success.