Recovery Manager

Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 7th, 2026 (yesterday)

Member Since

October 21st, 2020

Profile Description

PROFESSIONAL SUMMARYResults-driven professional with over 20 years of experience across sales leadership, financial services, collections, client engagement, vendor management, and loan operations. Proven track record in leading teams, driving performance, improving client engagement, and managing end-to-end financial processes. Strong background in stakeholder management, CRM, sales coaching, risk management, and operational excellence.PROFESSIONAL EXPERIENCEEngagement SpecialistDashdotOctober 2024 – May 2026• Engaged and nurtured leads through outbound calls, SMS, and email communications to improve client engagement and appointment attendance.• Confirmed, managed, and rescheduled discovery appointments to maximize consultant productivity and show rates.• Conducted outbound lead qualification for potential property investment clients, assessing financial readiness and investment goals.• Maintained accurate CRM records and client information to support seamless sales operations.• Provided sales coordination and administrative support for consultants and strategy sessions.• Collaborated with internal teams to deliver a smooth and positive client experience.Sales Team LeaderEzy Pzy FinanceJuly 2024 – September 2024• Led, coached, and developed a sales team to consistently achieve business KPIs and performance targets.• Conducted daily sales huddles, pipeline reviews, strategy meetings, and team coaching sessions.• Supported agents through performance coaching and continuous skills development.• Oversaw the end-to-end loan application process and ensured alignment with lender requirements.• Identified opportunities to improve sales workflows and strengthen team ---------- annel HeadStratus FinancialAugust 2022 – July 2024• Managed and led a team of loan officers to consistently achieve sales goals and operational KPIs.• Developed and executed growth strategies to expand business opportunities and improve productivity.• Collaborated cross-functionally with credit, risk, and operations teams to ensure efficient loan processing and customer satisfaction.• Established and maintained policies and procedures for loan origination and approval processes.• Delivered coaching, training, and mentorship to enhance team capability and performance.• Ensured regulatory compliance and adherence to internal company policies.• Prepared management reports on loan production, pipeline health, and business performance.Recovery ManagerCitibank — Libis, Quezon CityFebruary 2015 – July 2022• Managed external service providers for extra-judicial and judicial collections of credit card and personal loan portfolios.• Monitored collection performance, productivity, and monthly recovery targets to drive operational success.• Conducted business reviews and performance discussions with vendors to improve recovery outcomes.• Ensured compliance with bank policies, audit standards, and vendor management requirements.• Oversaw inventory management, legal case monitoring, and account maintenance activities.• Managed account clean-up initiatives, settlements, extensions, and zero charge-off cases.
Credit AdviserCitibank — Libis, Quezon CityApril 2003 – January 2015• Helped reduce credit card delinquency through proactive client engagement and payment negotiations.• Reviewed account histories and recommended suitable repayment arrangements based on customer circumstances.• Maintained customer account information and resolved credit-related concerns.• Built strong customer relationships through effective communication and problem ---------- CATIONAteneo de Manila UniversityMaster of Business Administration (MBA)2015
Colegio de San Juan de LetranBachelor of Business AdministrationMajor in Computer Management2003
CORE SKILLS• Sales Leadership & Team Management• Client Engagement & Relationship Management• Loan Processing & Financial Services• Vendor & Stakeholder Management• Credit & Collections Management• CRM & Pipeline Management• Strategic Planning & Execution• Risk & Compliance Management• Performance Coaching & Development• Operations Management.