Pursue your passion, and you’ll never work a day in your life
-Trained and with experience Virtual Assistant
-10 years of experience in customer service
Hi there! I am
1.Customer Service in the Hospitality Industry
-Communicating clearly and professionally through speech, writing, and body
language is essential to good customer service in hospitality.
-Initiative (actively responding to customers’ needs and pulling your weight)
-Problem Solving (to display an ability to take a logical and analytical approach to solve
problems and resolving issues)
-Adaptability (a can-do attitude)
-Empathy and Effective listening
-Resilience (thick skin)
2. Virtual Assistant Administrative task like;
-Data entry in Word or Google docs
-Transcription (transcribing voi
-Project management and training tasks
-Booking appointments with clients
-Following up with clients/customer(sending thank you and other reminder
-File management(organizing files using Dropbox etc)
-Database building (e.g updating
-Taking down minutes of meetings
-Creating PowerPoint and spreadsheets
3. Social Media Management and Marketing
Set up Social Media Accounts
-Tracking of Social Media Accounts
-Posting and Scheduling
-Promotions and marketing
-Collating and Interpreting insights
4. Lead Generation Skills like;
-Generating leads via Social Media
-Generating leads via Google SERPs
-Creating a new list in
-Adding and Removing Subscribers from the list
-Creating and scheduling broadcast
-Editing and Proofreading
6.Simple Web Creation
-Keyword research for a website
-Adding Content to websites
-Editing WordPress website using Elementor
7. Search Engine Optimization
-Landing Page set-up/creation
8. Graphics Design
-Designing Logos, Banners, Icons, eBook Covers, and Headers
-Designing Infographic Images
9. Customizing Shopify Online Store
- Add products (via Oberlo) and edit their variants and description
- Customizing theme in the online store and connect it with
- Adding Photo and Videos for the product
Please feel free to contact
I have 1 year and 7 months of experience as Admin Assistant in Philcopy Corporation. This where I started my customer service experience and was able to hone my computer and phone skills with a basic to advanced computer skills, and possess high-level of office skills.
I have been working in the hospitality industry for 8 years which help me develop more my customer service skills by dealing with different types of people of different races. I also develop my English skills here since I am able to talk with different kinds of guests.
I have learned these skills during my training and online classes in FVA. And develop more when working with my clients.
I have 10 years of experience in customer service in the hospitality industry. Most of the time I deal with customers/guest concerns and problems in actual. As a Guest Support Supervisor, I resolved problems with the customers before it reaches to the Duty Manager.
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