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General Virtual Assistant |Graphic Designer

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EXPECTED SALARY
Php 60,000.00/month
( $1,083 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.26 USD/hr )
EXPERIENCE OVERVIEW
Digital Marketing Coordinator - (part-time), Personal Virtual Assistant - (part-time), Lead Generation - (part-time), Real Estate Virtual Assistant -(part-time), Guest Support Supervisor - full-time
BASIC INFORMATION
Age:
35
Gender:
Female
Location:
Cebu City, Cebu
Tests Taken:
IQ
Score:  118

DISC
Dominance:47%
Influence:16%
Steadiness:9%
Compliance:27%

English
 B2(Upper Intermediate)
Last Active:
September 29th, 2022 (62 days ago)
Member Since:
October 18th, 2020
SKILL SUMMARY

Pursue your passion, and you’ll never work a day in your life
-Trained and with experience Virtual Assistant
-10 years of experience in customer service
Hi there! I am Upgrade to see actual info, an efficient and organized Virtual Assistant. I have been trained and certified in FVA Business Consultancy; I have worked for several clients as a General Virtual Assistant. I also have 8 years of experience in my physical job in the hospitality industry. A self-driven and adaptable person who is also a graphic designer. The following are my niches:

1.Customer Service in the Hospitality Industry
-Communicating clearly and professionally through speech, writing, and body
language is essential to good customer service in hospitality.
-Initiative (actively responding to customers’ needs and pulling your weight)
-Problem Solving (to display an ability to take a logical and analytical approach to solve
problems and resolving issues)
-Adaptability (a can-do attitude)
-Self Control
-Empathy and Effective listening
-Resilience (thick skin)

2. Virtual Assistant Administrative task like;
-Data entry in Word or Google docs
-Transcription (transcribing voicemail, video or audio, podcast, etc.)
-Internet Research
-Project management and training tasks
-Email management
-Booking appointments with clients
-Following up with clients/customer(sending thank you and other reminder emails)
-Calendar management
-File management(organizing files using Dropbox etc)
-Database building (e.g updating email or contact list on your CRM)
-Taking down minutes of meetings
-Creating PowerPoint and spreadsheets

3. Social Media Management and Marketing
-Business Branding
Set up Social Media Accounts(Facebook, Twitter, LinkedIn, Instagram, Youtube, Pinterest)
-Tracking of Social Media Accounts
-Facebook Ads
-Marketing Plan
-Posting and Scheduling Facebook insights
-Promotions and marketing
-Content Planning
-Collating and Interpreting insights
-Video Editing

4. Lead Generation Skills like;
-Building list
-Email handling and responding
-Generating leads via Social Media
-Generating leads via Google SERPs

5. Email Marketing
-Creating a new list in email marketing software
-Adding and Removing Subscribers from the list
-Creating and scheduling broadcast emails to promote content
-Creating an email newsletter
-Editing and Proofreading emails

6.Simple Web Creation
-Keyword research for a website
-Website creation
-Website design
-Website Optimization
-Adding pages
-Landing pages
-Adding Content to websites  
-Editing WordPress website using Elementor

7. Search Engine Optimization
-SEO Research
-Competitor Analysis
-Landing Page set-up/creation
-WWebMastersubmission
-Sitemap Submission
-On-page optimization
-Off-page optimization

8. Graphics Design
-Designing Logos, Banners, Icons, eBook Covers, and Headers
-Designing Infographic Images
-Designing Websites

9. Customizing Shopify Online Store
- Add products (via Oberlo) and edit their variants and description
- Customizing theme in the online store and connect it with Facebook and Instagram
- Adding Photo and Videos for the product

Please feel free to contact Upgrade to see actual info will be an honor to serve you!
Sincerely,
Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Transcription
  • Travel Planning
  • Writing
  • Shopify
  • Video Editing
  • Web page Design
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 1 year and 7 months of experience as Admin Assistant in Philcopy Corporation. This where I started my customer service experience and was able to hone my computer and phone skills with a basic to advanced computer skills, and possess high-level of office skills.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have been working in the hospitality industry for 8 years which help me develop more my customer service skills by dealing with different types of people of different races. I also develop my English skills here since I am able to talk with different kinds of guests.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I have learned these skills during my training and online classes in FVA. And develop more when working with my clients.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • SEO
  • Social Media Marketing

Web Development
SKILL RATING
  • Shopify
  • Wordpress Development

Webmaster
SKILL RATING
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Adobe Indesign
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Shirt Design
  • Video Editing
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I have 10 years of experience in customer service in the hospitality industry. Most of the time I deal with customers/guest concerns and problems in actual. As a Guest Support Supervisor, I resolved problems with the customers before it reaches to the Duty Manager.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services

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