Customer Support Supervisor / Experienced Virtual Assistant

Overview

Looking for full-time work (9 hours/day)

at $5.88/hour ($1,260.00/month)

Associates degree

Last Active

January 16th, 2024 (880 days ago)

Member Since

February 6th, 2014

Profile Description

My passion for delivering exceptional customer experiences, combined with a strategic approach to team management, has led to numerous accomplishments and successful projects.

Orchestrated and mentored a team of 5 customer support specialists, consistently exceeding performance metrics and achieving a customer satisfaction rating of above 90%.

Introduced and implemented new strategies to enhance the overall customer experience.

Developed and delivered comprehensive training programs that significantly improved team skills and led to a reduction in customer complaints.

Successfully managed and executed various customer support projects, including the implementation of a CRM system, resulting in improved tracking of customer interactions and increased team productivity.

I'm passionate about driving continuous improvement in customer support operations, enhancing the customer journey, and contributing to the success of the organization. If you're looking for a proven leader to elevate your customer support department, let's connect and explore how we can work together to achieve your customer satisfaction and business growth goals.