General Virtual Assistant, Project Manager, Team Lead, QA

I'm a results-driven project manager with a passion for e-commerce website development and maintenance. I have a proven track record of successfully managing projects from initiation to closure, and I'm skilled at working with cross-functional teams to deliver exceptional results. I played a pivotal role in the day-to-day management of projects, from initiation to closure. I actively participated in client onboarding, working closely with stakeholders to understand their requirements, goals, and timelines. One of my primary responsibilities was leading a team of developers in designing and building e-commerce websites from scratch, primarily using the Bigcommerce platform. Leveraging my deep understanding of e-commerce best practices, I facilitated the seamless integration of design elements, functionality, and user experience to create visually appealing and highly functional websites that drive conversions. In addition to new website development, I also managed a portfolio of maintenance websites, providing ongoing support and updates to ensure optimal performance and customer satisfaction. I proactively identified areas for improvement, implemented enhancements, and resolved any technical issues that arose. Moreover, I actively engaged with clients to understand their evolving needs and offered innovative solutions to help them achieve their business objectives.

As a proficient user of project management tools, I utilized ClickUp to manage and assign tasks, track progress, and ensure efficient collaboration within the team. By implementing robust project management practices, I streamlined processes, optimized resource allocation, and consistently delivered projects on time and within budget.

I excelled in providing comprehensive IT support and troubleshooting, assisting clients in integrating their e-commerce websites with various software applications and addressing any technical challenges they encountered. My ability to swiftly identify and resolve issues helped minimize downtime, ensuring a smooth and uninterrupted online presence for our clients.

QA Specialist at Maxlifestyle Philippines (June 2008 to January 2009) - 1 year: I have conducted audits and reviews of YB ads based on client specifications and guidelines and ensured the overall quality and accuracy of ads submitted by graphic artists. I ensured that final products were delivered in strict accordance with instructions and guidelines, consistently exceeding client expectations. QASTAFF at SPI Publisher Services Inc. (August 2004 to August 2005) - 1 year: Planned and executed all quality-related actions of the project, ensuring that they were performed properly according to predefined processes.

I extensively utilized Google Suite applications to optimize daily operations and foster seamless collaboration within the team. Leveraging the capabilities of Google Docs, Sheets, and Slides, I effectively coordinated project initiation, client onboarding, and task management. Through the use of shared documents, spreadsheets, and presentations, I facilitated transparent communication and ensured that team members were aligned and focused on project goals.

I utilized Basecamp extensively to coordinate tasks with website developers. I effectively assigned and tracked tasks, ensuring timely completion and adherence to project milestones. By creating dedicated project spaces and utilizing Basecamp's message boards and scheduling features, I ensured that all relevant parties were actively engaged and well-informed about project updates, milestones, and important discussions.

In my role as a QA/Proofreader at Yell Adworks, I have demonstrated expertise in utilizing Adobe Creative Suite, including Illustrator, Acrobat, InDesign, and Photoshop, to ensure the highest quality of ads created by our graphic design team. With my proficiency in these powerful design tools, I have effectively annotated revisions and validated the overall quality of the ads, contributing to the success of our projects.

Throughout my academic journey, I have gained valuable knowledge in various aspects of office administration, including efficient document management, scheduling, correspondence handling, and maintaining confidentiality in sensitive matters. My on-the-job training in Medical, Legal, and Executive Secretaryship has provided me with a specialized skill set that enables me to excel in a variety of professional environments.