Overview
Looking for part-time work (4 hours/day)
at $4.00/hour ($352.00/month)
Bachelors degree
Last Active
August 24th, 2023 (272 days ago)
Member Since
October 14th, 2020
Profile Description
As a customer service professional, I have extensive experience in diverse areas, such as customer support, account management, negotiation, technical support, legal assistance, and dispute management. My extensive knowledge and skills in these fields, along with virtual assistant courses completed, make me a valuable asset to any business looking to improve productivity, increase sales, and/or enhance overall optimization and experience. I possess an outstanding proficiency in English
communication and am adept in applications and various platforms such as Microsoft and Google Suites. With my expertise, I can provide expert aid in resolving complex customer service matters and deliver excellent assistance to your clients remotely.
************************************************************************SKILLS
> Customer Service & Experience
> English Proficiency: C1-C2 Proficient
> Computer Proficiency
> Inbound & Outbound Calls
> Inbox Management
> Calendar Management
> Data Entry & Web Research
> Analytical & Meticulous
> Keen Attention to Details
> 50WPM Typing Speed
> Phone, Chat &
************************************************************************
TRAINING
Pinoy Home-based Definitive And Deft Society (PHDADS)
> Evergreen Internship Program 4.0 – On-going
Home-based Connect
> 5-in-1 Virtual Assistant Course – On-going
The VA Hub
> Executive Virtual Assistance - On-going
VAs of the Future
> General Virtual Assistant Training Course – July 2023
Lean Six Sigma – White Belt Certification
> Prof. Dr. Marcelo Machado Fernandes – June 2023
Clairvoyance Virtual Training
> 2-week Beginner Virtual Assistant Crash Course – June 2023
New Age VA Camp
> Social Media Management Virtual Course - June 2023
************************************************************************
WORK EXPERIENCE
Wells Fargo - Fraud & Claims Specialist - FCM-CAC
> Inbound & Outbound Calls
> Customer Service & Support
> Comprehensive Investigative Research
> Fraud Detection & Mitigation
> Card Claim Management
> Fraud & Non-fraud VISA Disputes
Abis & Palatino Law Office - Legal Admin Assistant
> Legal Research & Analysis
> Client-facing Customer Service
> Appointment Setting - Legal
> File Management
> Legal Transcription & Data Entry
SITEL Group - AT&T - Technical Support - TEC & ISM
> Inbound & Outbound Calls
> Customer Service & Support
> Technical Resolution - Assistance, Walkthrough & Resolution
> Technical Resolution - Chat,
> Appointment Setting - Service Calls & Truck Rolls
> Sales - Protection Plan
Top Skills
Customer Support
Experience: 2 - 5 years
Over three years, I have assisted clients and customers of different personalities and qualities and resolved their issues over the phone. This required different approaches, methods, and profiling skills to build rapport and maintain customer relationships.
Customer Support » Phone Support
Experience: 2 - 5 years
Over the past three years, I have worked in a Call Center environment, handling both inbound and outbound calls, gathering critical information, working and resolving technical issues, disputing claims, and mitigating fraud.
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
The ability to write and speak English at the C2 level.
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Assist customers/clients with technical issues over the phone by answering their questions and walking them through the process.
Office and Administration
Experience: 6 months - 1 year
Served in a clerical and administrative role with responsibilities including data manipulation, research, and customer service in the office.
Office and Administration » Microsoft Word
Experience: 5 - 10 years
I have written and edited documents in a variety of formats and styles for both personal and corporate use.
Marketing » Telemarketing » Inbound Sales
Experience: 1 - 2 years
Sold Protection Plan on inbound customers utilizing different selling methods.
Office and Administration » Admin Data Processing
Experience: 6 months - 1 year
Exercised data entry and web research both in Legal and the field of Academe. The ability to compile, analyze, and transcribe documents and information.
Office and Administration » Data Capture
Experience: 6 months - 1 year
Exercised data entry and web research both in Legal and the field of Academe. The ability to enter, draft, and proofread legal documents and information.
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Calculations, analyses, and inventories were performed using spreadsheets. Formulated spreadsheets to process data for personal and corporate decision-making.
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
Developed presentations to present and encourage discussion of important issues, topics, and achievements in a more visually appealing manner. It may include numbers gathered and processed, changes made, updates conducted, or plans and offers made.
Marketing » Content Creation » Social Media Content Creation
Experience: Less than 6 months
Created content such as reels/shorts, stories, and posts for pages. Minor photo and video editing included.
Marketing » Social Media Management
Experience: Less than 6 months
Managed pages, organizing, curating, and scheduling content. Managed communities by responding to messages and comments and interacting with other pages and accounts.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- IQ
- Score: 143
- DISC
- Dominance: 39
- Influence: 11
- Steadiness: 19
- Compliance: 32
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Atiba de Souza: Transforming Businesses, Transforming Lives
By tapping into the immense talent pool on OnlineJobs.ph, he saw a chance to create change in both his business and the lives of his team members.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
