General Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $9.00/hour ($792.00/month)

2 Years College

Last Active

April 12th, 2024 (18 days ago)

Member Since

October 13th, 2020

Profile Description

Hello, I'm Upgrade to see actual info, your highly skilled and experienced professional with a strong background in the BPO industry, specializing in technical support and customer service. With a total of 10 years of experience in this field, including the last 3 years working remotely, I have honed my skills and developed a deep understanding of client needs and requirements.

Here's a breakdown of my expertise and proficiency in various tools and platforms:
   Automation and Integration:
• Zapier: Proficient in creating automated workflows and integrating various applications.
• GoHighLevel: Experienced in leveraging this powerful platform to streamline marketing, sales, and client management processes.
• Hubspot: Skilled in utilizing Hubspot's CRM and marketing automation tools for lead generation and customer relationship management.
• Infusionsoft/IFS/Keap: Well-versed in this robust CRM and marketing automation software for seamless campaign management.

  Customer Service and Technical Support:
• Gorgias: Expertise in using Gorgias to provide exceptional customer service and resolve inquiries efficiently.
• Shopify: Knowledgeable in managing customer support for Shopify stores, ensuring prompt assistance and issue resolution.
• Zendesk: Proficient in utilizing Zendesk for efficient ticket management and delivering top-notch customer support.

  Website and Landing Pages:
• WordPress: Skilled in creating and maintaining WordPress websites and customizing themes to meet clients' unique requirements.
• ClickFunnels: Experienced in building high-converting sales funnels and landing pages using ClickFunnels.
• Swipe Pages: Proficient in designing and optimizing landing pages with Swipe Pages to drive conversions.

  Editing and Design:
• Canva: Skilled in using Canva to create visually appealing graphics and design elements for websites, social media, and marketing materials.
• Filmora: Proficient in video editing with Filmora to produce engaging and professional video content.
• Adobe Photoshop: Experienced in utilizing Photoshop for advanced image editing and graphic design.
• Adobe Premiere: Proficiency in video editing and production using Adobe Premiere for polished and compelling video content.

Software and Communication:
• Slack, MS Teams: Extensive experience in leveraging collaboration tools like Slack and MS Teams for effective communication and team collaboration.
• Google Suite / Microsoft Office: Proficient in utilizing these productivity suites for document creation, spreadsheets, and email management.
• Calendly: Skilled in scheduling and time management using Calendly to streamline appointments and meetings.

I have consistently delivered exceptional results, ensuring client satisfaction and fostering long-term relationships. I am dedicated to providing top-quality service, being detail-oriented, and delivering projects within agreed-upon deadlines.

If you have a project that requires expertise in any of the areas mentioned above or if you need assistance with technical support or customer service, let me know how I can help you.