Virtual Assistant / Customer Support

Manage and maintain accurate calendars for individuals or teams. Schedule appointments, meetings, and events based on availability and priorities. Coordinate and confirm appointments with internal and external stakeholders. Monitor and adjust schedules as needed to accommodate changes or conflicts. Remind individuals of upcoming appointments and provide necessary details. Coordinate travel arrangements, including flights, accommodations, and transportation, as required. Ensure appointments and deadlines are followed and completed in a timely manner. Assist in scheduling and organizing team or departmental meetings.

Accurately enter and update data in databases or spreadsheets. Verify data accuracy and make necessary corrections. Organize and categorize data for easy retrieval and analysis. Conduct quality checks to ensure data integrity. Generate reports or summaries of entered data. Follow established data entry procedures and guidelines. Collaborate with team members to coordinate tasks. Complete data entry tasks within specified deadlines. Maintain confidentiality and security of data.

Responding promptly and professionally to incoming emails. Organizing, categorizing, and prioritizing emails. Filtering and managing spam or irrelevant messages. Following company email policies and guidelines. Collaborating effectively with team members via email. Maintaining confidentiality and security of sensitive information. Drafting and sending error-free email correspondences. Monitoring and addressing customer inquiries or issues via email.

Listening to audio recordings and accurately transcribing them into written text. Ensuring the transcription is free of errors, including spelling, grammar, and punctuation. Adhering to specific formatting guidelines or client requirements. Verifying the accuracy of transcriptions by cross-referencing with the original audio. Maintaining confidentiality and handling sensitive information with discretion. Meeting assigned deadlines and delivering transcriptions in a timely manner. Using transcription software or tools effectively to enhance productivity and accuracy.

Respond to customer inquiries and resolve issues. Build positive customer relationships. Keep records of interactions. Collaborate with internal teams.

Collect and analyze data to identify market trends and customer preferences. Conduct primary and secondary research to gather insights. Collaborate with teams to inform marketing strategies and product development. Present research findings and recommendations

Proficiency in using Microsoft Outlook for managing email communication, scheduling meetings, and organizing calendars. Experience in effectively managing contacts, tasks, and appointments within Outlook. Ability to utilize Outlook's features for efficient email organization, filtering, and creating professional email signatures. Strong skills in coordinating and scheduling appointments, meetings, and events using Outlook's calendar function. Familiarity with Outlook's integration with other Microsoft Office applications for seamless collaboration and document sharing.

I have used it since when I was doing some business and at school. Very proficient in using Canva.