Customer Service Rockstar

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Not Specified

Last Active

April 8th, 2024 (11 days ago)

Member Since

October 6th, 2020

Profile Description

Hey there!

Are you in search of the perfect Customer Service Specialist who not only possesses the required skills but is also motivated to work closely with you? Look no further! I deliberately target a select group of clients to ensure we achieve the exact results you desire, without any struggles along the way.

In response to your advertisement for a Customer Service Specialist, I genuinely believe that I am the ideal fit for the job. With over a year of experience as a Customer Service, Technical Support, and Sales Representative, I offer exceptional skills for your virtual needs.

I specialize in customer support, order fulfillment, appeals, and ticket management. Handling all customer needs, issues, and concerns comes naturally to me while ensuring customer retention and securing those coveted 5-star ratings. My background in eCommerce Management further equips me to handle related tasks efficiently.

Here are some additional areas where I can assist you:
• Data Entry
• Email Management
• Appointment Setting
• Calendar Management
• Contacting Suppliers
• Customer Loyalty Retention
• Microsoft Office Applications
• Google Office Applications

Allow me to highlight some of my relevant work experiences:

1. Virtual Assistant, Customer Service, Web Design, and Social Media Manager, Dyntechs (Full-time, March 2023 - June 2023):
• Provided exceptional customer service via email, phone, and live chat.
• Designed and developed user-friendly, responsive websites to meet business objectives and enhance user experience.
• Managed social media accounts, creating engaging content to increase brand awareness and drive traffic.
• Analyzed web and social media metrics to track performance and identify areas for improvement.
• Collaborated with cross-functional teams, ensuring projects were completed on time and within budget, meeting high-quality standards.

2. Amazon Product Researcher and Resourcing for Wholesale, Victory Products (Part-Time, September 2022 - April 2023):
• Assisted clients in finding items with a 30% ROI based on their criteria.
• Built trust and rapport with local suppliers, fostering strong relationships.
• Maintained constant and clear communication with clients.
• Conducted supplier sourcing activities.

3. Amazon VA Specialist, Fonzo Supply (Part-time, August 2022 - October 10, 2023)
* Implement effective Amazon PPC (Pay-Per-Click) campaigns to drive targeted traffic and increase product visibility, while monitoring and optimizing campaign performance to maximize return on ad spend (ROAS).
* Conduct competitor analysis to identify market trends, pricing strategies, and promotional activities, enabling informed decision-making and proactive adjustment of product strategies.
* Assist with inventory management and forecasting to ensure optimal stock levels, prevent stockouts, and minimize excess inventory, thus optimizing cash flow and reducing storage costs.
* Collaborate with suppliers and logistics partners to coordinate product sourcing, shipping, and fulfillment processes, ensuring smooth operations and timely delivery to customers.
* Provide regular performance reports and analysis to clients, highlighting key metrics such as sales growth, profitability, customer feedback, and market trends, to support data-driven decision-making and strategy refinement.

4. Claims Specialist, Elevance at Carelon (Full-Time, September 2021 - January 2023):
• Assisted providers in obtaining claim status information.
• Helped providers understand claim denials by interpreting CPT codes and medical terms.
• Earned 5-star ratings from providers.

5. Sales and Billing Specialist, AT&T at Sutherland (Full-Time, January 2021 - September 2021):
• Consistently achieved monthly sales goals through effective customer handling and sales pitching.
• Processed and tracked orders for customers.
• Retained customers through discounts and promotions.
• Provided accurate and correct billing information.
• Assisted clients with troubleshooting, device activation, and account creation.

6. Technical Support Specialist, Comcast/Xfinity at Concentrix (Full-Time, March 2020 - November 2020):
• Received 5-star ratings for outstanding customer service.
• Promoted additional products, successfully achieving monthly sales goals.
• Processed and tracked orders for customers.
• Retained customers through discounts and promotions.
• Demonstrated excellent customer handling skills.

7. Customer Specialist, Straightalk Wireless at Qualfone (Part-Time, December 2019 - March 2020):
• Provided customer care, troubleshooting, and sales support.
• Conducted plan activations requiring technical tools and CRM usage.
The tools I am proficient in include CRM, Opus, Seller Central, Live Engage, Quick Connect, Avaya, WDE, Salesforce, Calendly, Hubstaff, and Hootsuite.

If you're seeking a motivated and reliable individual to take the weight off your shoulders and get the job done right, let's have a chat! When you work with me, you can expect fast responses and clear communication.

You can find my resume here. Feel free to reach me via email at Upgrade to see actual info Skype ID live:Upgrade to see actual info, or WhatsApp/Viber at Upgrade to see actual info.

Let's work together to achieve exceptional customer service! Contact me today.

Friendly regards,
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P.S. Even if you dUpgrade to see actual info to choose someone else, keep my profile handy for any future needs.