Administrative Assistant

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelors degree

Last Active

February 27th, 2025 (4 days ago)

Member Since

January 21st, 2014

Profile Description

Hi,
I'm Upgrade to see actual info Upgrade to see actual info SJ Upgrade to see actual info and I prefer to be called Gwen. I have been working in a call center industry for almost 10 years and 6 years working online (working from home). I handled both inbound and outbound calls and been to different accounts like
*Directory assistance -Providing customers phone number and connecting the call as they requested
*Telecommunications-Handling inquiries
-Discussing new rate plans 
-Changing plans for customers
-Re-contracting customers account
-Do billing explanations 
-Do billing investigations
-Accepting payment over the phone
-Disconnecting their broadband and phone services
-Reconnecting their services once payment has been made and putting a promise to pay
-Process new connections for internet broadband and mobile 
-Changing customers billable address and updating their personal details
-Setting customer direct debit for their accounts-Linking their accounts to the internet for them to view their bills online, making payment and make necessary changes on their account
*Collections-Collecting payments over the phone and Setting up a payment arrangement
-Setting up a direct debit (credit card, debit card, and cheque) and Payment reminder

Providing excellent customer service in handling their inquiries, suggestions and even complaints are my number 1 mission.
I always see to it that my clients are satisfied and that I exceeded their expectations. I would implement all my knowledge and experience that I have gained.

I can give a 101?fort in my work for the betterment of the company. I am prepared to work in any given condition and I hope that the company will be open to my contributions so that I may become a valued member of the organization. I could either be a part of a team or hopefully lead a team to accomplished a good balance and continuous growth for the company.
The discipline, determination, effective team player, strength of being a quick learner, flexibility, self-motivator, and dedication towards work that I have will be a good asset to the company.

Qualifications & Experiences are important but what matters a lot is my confidence level & right attitude.

I am a silent type of person, who prefers to create results in what I do rather than complaining about the things that the company lacking.

I am a dedicated and hard working person for I always believed that the company’s success is also my success.

I always believe in the company’s vision and loyal to the purpose of running a successful organization.

I have what it takes to address customers’ problem and contribute to the team’s effort.