John
Experienced CSR | Proficient in Re:amaze, Shopify
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.98/hour ($700.48/month)
College Level
Last Active
June 27th, 2024 (170 days ago)
Member Since
January 14th, 2014
Profile Description
I have worked in various roles, including customer service, content writing, and virtual assistance. I always strive to deliver great results and go beyond for my clients. With good communication skills and a commitment to learning, I am confident that I can contribute to your projects effectively.
Work Experience
Customer Service Representative at J Remoir Ltd: 2020 - Present
- I answer
- I take care of order fulfillment using James and James, Order Desk, Byrd, Shipmonk, and NPFulfillment.
- My focus is on providing excellent customer support.
Virtual Assistant at Adireto, Orange Park Smile Studio, and Massage by Design:
- I managed my client's website and social media channels about spirituality, dentistry, and chair massage therapy.
- I created attractive images using Canva.
- Writing articles and sharing content on
Virtual Assistant at Creative Imports:
- I created and published content related to the brand.
- I monitored comments on social media and helped with order processing on platforms like Amazon, Groupon, Wayfair, and SMO (Ship My Orders).
Customer Service Representative at Sutherland Global Services Davao:
- I handled billing and sales calls from AT&T customers.
- Resolving complaints and addressing issues like billing disputes and service delays were part of my responsibilities.
SEO Content Writer at Thumbtack:
- I wrote summaries for service listings using SEO keywords.
Local Store Marketing at Golden Arches Development Corporation:
- I provided great customer service and made sure the Filipino community enjoyed their dining experience.
- My tasks included managing special event bookings, promoting the store's brand, and taking care of store inventory.
Skills:
Customer Service
Customer Support
Virtual Assistance
Order Fulfillment
Software:
Re:amaze
Shopify
James and James
Shipmonk
Order Desk
NP Fulfillment
Canva
Buffer
Tailwind
Hootsuite
Capcut
Tiktok
If you need someone who is committed to your project's success, feel free to reach out. I'm excited to discuss how I can contribute and help you achieve your goals.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
In my job, I helped bamboo bamboo customers by chatting with them and responding to their emails through Re:amaze. I also took care of processing orders in systems like James and James, Shipmonk, NP Fulfillment, and Order Desk. To make sure everything went smoothly, I checked in with the delivery services when shipments were running late or if customers were missing their packages.
Customer Support » Customer Service
Experience: 1 - 2 years
I managed billing and sales calls for AT&T customers. I also addressed a range of customer concerns, including billing disputes, service interruptions, and delays in technician repairs. Furthermore, I met the sales goals and maintained call-handling standards as outlined by our client.
Other Skills
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 40
- Influence: 35
- Steadiness: 16
- Compliance: 9
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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