Rockstar Virtual Assistant& Customer Service Guru 

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

October 18th, 2023 (190 days ago)

Member Since

January 14th, 2014

Profile Description

March 10, 2014 – November 2018
Sharp and Carter
Office Administrator, Lead(PH Team) (Homebased)
- Encodes the interview sheets sent by the Consultants
- Uploads the updated resume of the candidate in the database.
- Creates day to day, weekly and end of month report.
- Answers email queries
- Coordinates with the Consultants and clients with regards to their candidates need.
- Coordinates with the applicant on the documents that they need to submit via Skype and email (VEVO Check, Passport, Character References)
- Handles a small team in PH, all working remotely
- Weekly refresher training to update the team on the things that needs to be addressed
- In charge of the PH team's fort nightly payroll that needs to be transferred to our local bank account

January 2017- December 2017
Keller Williams Realty, USA
Property Specialist (Part time, Weekends only)
- In charge of the week end reports on different teams of Keller Williams to see who hit the quota
- Transferred leads to those who qualifies for each of the state
- Generates report through different application such as Mojo, BoomTown and Brivity



November 6, 2013 – December 2013
RB Spine Center
Data Specialist (Homebased)
- Reviews the Medical record of the patient and rename it accordingly
- Uploads the Medical record into the hospital’s data base so that the respective doctor can review it.
- Encodes the file to keep track of the data that has been encoded

Customer Support Specialist (Homebased)
BlackCard Books, LTD
August 19, 2013 – September 30, 2013
- Responsible in manning the live chat tool for our Authors that’s having a hard time accessing their online portfolio.
- Answers all the email inquiries through email
- Calls all the new authors and welcome them to the company. Let them know that we, the Customer Service Department will be the contact person if they need anything.
- Assist Production team in calling the unresponsive authors.
- Coordinate with the Success Resources worldwide in the boot camps/ seminars that we are organizing for the aspiring writers and authors.
- Assist the writers/ authors that are in need of advice or assistance.

Chief Administrator (Homebased)
Roy Rogers/ Euro Pro Capital
August 5, 2013 – September 30, 2013
- In charge for all the executive administrative tasks such as:
- Answering different email queries
- Phone calls and routing it to the correct department
- Schedules and arrange client meetings and appointments
- Some basic internet research

Administrative/ Property Specialist (Homebased)
Heritage Property Management
May 8, 2013 – Present
- In charge in all the incoming queries of the prospect tenants for the houses that we have for rent and rent to own.
- Assists the future tenants when it comes to the address, information needed such as the lock box combination, address, monthly rent, down payment and the things that they might need to decide if they’ll get the house.
- Remind all the current tenants every end of the month with regards to their balances and help them with the terms of payment if ever they’re caught up with large amounts.
- Encodes all the payment in a universal spreadsheet so that they will be aware of the payment that has been happening and encodes it to Appfolio, our database.
- I am the main person for the administrative tasks such as data encoding, email handling and answering all the short messages that we’ve been receiving.

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HR and Administrative Coordinator, Lead (Homebased)
January 21, 2013 – April 21, 2013
- Coordinate with all the General Managers of sister companies most especially with Upgrade to see actual info
- Ensure proper coordination with the clients and Recruitment Specialist during interviews via phone, Skype and email.
- Assists Upgrade to see actual info GM in enhancing tools and processes.
- Assist in Pre- Employment Requirements and back ground check upon endorsement.
- Process payroll and submit to GM of Upgrade to see actual info for approval.
- Assist in the entire contractor related concern.
- Understand needs and requirements
- Administrative duties which includes record keeping, updating of database, update recruitment policies, respond to queries, etc.
- Assist Mike Mann, the CEO in coordinating for the prospected clients.

Virtual Assistant(Homebased)
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November 15, 2012 – December 20, 2012
- Project management
- Manage contact lists
- Maintain a calendar and set up meetings
- Handle correspondence
- Handle client inquiries by phone, email
- or through AD Publishing’s project management system
- Preparation of monthly reports for selected clients, due date: every 1st of the month
- Operator to RingCentral
- Manage RingCentral
- Handle incoming phone calls

Data Entry Specialist (Homebased)
Social Media Sciences
August 24, 2012, 2012 – November 26, 2012
- Encodes data as instructed by the client
- Creates Facebook, Twitter and G+ accounts of specific people
- Optimized Facbook, Twitter and G+ accounts of specific people
- Troubleshoot minor problems for Facebook, Twitter and G+ accounts
- Meets the quota that has been set by the client

Part time Recruitment Assistant (Homebased)
Virtual Coworker
June 20, 2012-March 20, 2013
- Update and develop candidate database in Zoho Recruit as guided by Recruitment Manager
- Enter/upload resumes of candidates or applicants that were unprocessed or were tagged as "Kept For Reference" due to various reasons by the recruitment team.
- Analyze and categorize resumes based on qualifications and other factors to be determined by the team
- Keep the candidate database up to date
- Create or generate report on a weekly and monthly schedule
- Work closely with the recruitment team in other tasks that may be assigned from time to time.
- Initially screen qualified candidate for the job opening.

Receptionist/ Pilot Specialist (Homebased)
CFIP
April 23, 2012- July 23, 2012
- Responsible in answering Inbound Calls in softphone on a timely manner
- Assess pensioner/ annuity holders if they will be qualified to get a lump sum or cash advance
- Assist clients on the requirements that need to be submitted.

Customer Service/ Data Encoder (Homebased)
Talent2/ Origin HR
August 31, 2011- May 31, 2012
- To make contact to existing students (through phone calls) on a monthly basis while assessing and managing the progress of the individuals. Will then have to fill in the findings of the conversation/status into our software program (Jobready)
- Send a report of the student’s progress that needs to be sending out to an Account Manager (Australian Based). Daily, weekly, or monthly basis, that shows summary of student’s progress, challenges and goals set. Needs to highlight any areas of concerns or findings of relevance scenario, e.g. student on going on leave, or planning to change company.
- Build a rapport with the student to build a good foundation that will help the students more comfortable talking to you while maintaining Origin Human Resources standards.
- Responsible in day to day updating/ tracking of students completion, cancellations and students queries on the corresponding Database (Jobready and Finpa)
- Make sure that the task lists are up to date.
- Sorts and fill outs spreadsheets
- handles Cert III, Cert IV in Business Administration and Cert IV in Financial Services students

HMS Specialist
Proview Global Inc.
March 21- August 31, 2012
- Encoding and maintaining data required for tracking and monitoring incentive- eligible awardees for the client’s HMS Incentive program.
- Generating periodic reports and formatting the output based on client specification or requirements.
- Interfacing with the client and their sun clients as necessary through telephone or email correspondence.
- Responding to calls and emails and resolving of queries and issues raised by the client and their sub- clients in a timely manner.
- Responding to Zywave tickets in a timely manner.
- Demonstrating resourcefulness in developing alternative solutions and meeting deadlines in a service environment that adheres to SLAs and accuracy standards
- Providing back up support for managing Health Management Services Reporting of the client based on client requirements and schedule including WebMD reporting
- Working with associates as
necessary to complete tasks
- Any assignment given by the management

HR Scheduling Analyst
Accenture Ltd.
October 18, 2010- January 3, 2011
- Internal recruitment.
- Ensures that all the needs of every project are met when it comes to demands.
- Maintains that the preferred person of each project is matched based on the project’s demand.
- In- charge when it comes to conference calls and meetings with every department head and project manager.

Real Time Analyst
Vision- X Philippines
June 7, 2010- September 28, 2010
- Ensures that there is a continuous and smooth flow of operations across all accounts.
Also responsible for capturing and maintaining performance and productivity reports of all campaigns.
- Handles all inquiries relevant to staffing and validates scheduling information that needs to be communicated to operations.
- Monitors the daily productivity metrics of agents and controls call activities in coordination with operations, to ensure that available manpower are maximized to effectively handle actual call volume.
- Analyzes production and schedule adherence data; reports relevant findings to client, company and other users, presented in a clear and concise manner.
- Maintains, coordinates and disseminates all reports related to Workforce Management.
- Reports real-time statistics (i.e. number of calls answered, abandoned, average handling
time, occupancy, etc) to client, through phone or e-mail at an interval required by client.
- Monitors schedule adherence and reports/coordinates Aux abuses to Team Leader or Group Manager, documents infraction as necessary.
- Hosts internal conference call across all LOBs everyday.

Front Desk Associate/ Admin & Procurement Assistant
October 13, 2008- June 7, 2010
Vision- X Philippines
Muñoz, Q.C.
- Attends phone-in and walk-in request and inquiries and answers all in question on timely manner thru phone and e-mail.
- Checking people coming in and out of the Reception Area.
- Makes necessary preparations for executives and client visit. Attends to requests and needs of clients and executives on site.
- Receives telephone calls and routes them to concerned party for both internal and external callers using the existing PABX system.
- Routes outgoing and receives incoming documents and faxes for forwarding to respective individuals.
- Update information in the computer systems as needed.
- Take down messages from callers (via written note or email)
- Able to meet reports. (Weekly, monthly). No room for delays.
- Supervise transport service daily.
- Monitors supplies requested by each department and encode it accordingly every end of the month for the monthly inventory.
- Responsible for the reports of the lost accountability of an agent and submit the report to the Accounting Department weekly (e.g.: Headsets, Proximity Card, ID Lace, Locker Key, Mugs, etc.)

Administrative Associate/ Business Dev’t Officer/ On- line Teacher
Edulynx Corporation
June 26, 2008- October 28, 2008
Ortigas, Pasig City
- Responsible for the queries of the applicant/ enrollees of the TESOL/ TOEFEL class.
- Needs to look after the enrollees of the abovementioned program while inside the office premises.
- Develops the curriculum of the TESOL/ TOEFEL program.
- Responsible for the up selling of the TESOL/ TOEFEL program.
- Teaches Koreans/ Chinese students basic English on line.
- Assist on- line students in their queries when it comes to Basic English.
- Make sure that after every session of the on- line teaching, students must learn at least 5- 10 unfamiliar English words.

Customer Service Representative
December 2007- June 19, 2008
SITEL Philippines
Ortigas, Pasig City
- Responsible in answering inbound calls internationally.
- Reached the highest sales conversion for the account
- Proficient with the client company’s internal system and processes.
- Books technician visit/ repair in a customer’s house over the phone.
- Sells Service Agreements for the appliances.

Advanced Contact Solutions, INC.
Technical Support Representative
May 2006- May 2007
Paseo de Roxas Ave., Makati City
- Responsible in answering technical calls internationally.
- Consistently Delivering the goods to the company’s expectation
- Troubleshoot internet connection over the phone.
- Monitors the internet connection if it’s still interrupting.
- Informs customer if there’s a shortage within their area so that we can send out technician within their area.