IT-Service Desk Analyst

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 18th, 2024 (13 days ago)

Member Since

September 27th, 2020

Profile Description

-Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
-1st Level telephone and other media contact support
Strive for a high level of first contact resolution
-Accurately document calls and incidents
-Maintain data accuracy in our contact management system
-Assign incidents and requests to the correct support group
-Act as a single point of contact on incidents and problems logged
-Perform appropriate diagnostics to initiate problem management workflow process
-Provide clients with a reference number for their incident/request
Discover and document process and procedures which need to be published to the team or on the Knowledge base