Customer Service |Amazon VA | Graphic Design | Social Media

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 5th, 2023 (350 days ago)

Member Since

January 4th, 2014

Profile Description

AMAZON VIRTUAL ASSISTANT
•  Amazon Marketplaces - UK, DE, FR, IT, ES, US, CA, JP, MX, UAE
•  Creating FBA Inventory Shipments.
•  Liaising with Freight Companies to schedule LTL Shipments.
•  Resolving FBA Inbound Performance Alerts.
•  Submitting Negative Product Review Removal Requests to Amazon.
•  Submitting 4-star ratings and below Negative Seller Feedback for removal.
•  Amazon Scout and Jungle Scout Best Seller Ranking Check.
•  Amazon Organic Rank Search Check.
•  Amazon listings proofreading.
•  Downloading Amazon Sales Report and other Amazon Reports needed by the company's Accounting Team.
AMAZON CUSTOMER SERVICE•  Managing and answering customer emails on Amazon within the 24-hr SLA.•  Ensuring Seller feedback on Amazon is 100% - submitting Seller feedback removal requests and reaching out to customers when necessary.•  Product Review Moderation.•  Product Review and Removal Requests Submission.•  Amazon Customer Care Manager - Leading and motivating customer service representatives to ensure that the needs of the customers are satisfied. - Providing useful insights into customer service representatives on how to handle customers efficiently and effectively. - Auditing emails sent to customers - Identify areas of development to improve the overall quality of customer experience.
AMAZON PRODUCT RESEARCH
• Amazon Product Research Supervisor - Responsible for ensuring that the researchers are hitting the required number of sourced qualified products per day and responsible for conducting quality assurance tasks to ensure that the sourced products have met the criteria as per "The Wholesale Formula." 
• Conducting research on profitable products on Amazon based on the criteria of "The Wholesale Formula."
• Conducting Product Research through Jungle Scout, Amazon Scout, and Helium10.
AMAZON KEYWORD RESEARCH
•  Keyword discovery and expansion using Helium10 and Seller.tools.
•  Identifying effective and relevant keywords with Amazon Badge on Seller.tools.
•  Optimizing the identified effective and relevant keywords on Amazon (backend).
AMAZON PRODUCT LISTING OPTIMIZATION•  Optimizing product listings using Helium10 and/or Seller.tools.
CUSTOMER CARE
PHONE AND NON-PHONE
• Managing a large number of incoming calls and incoming emails. 
• Maintaining a consistent, high-quality customer-focused orientation.
• Assessing customers’ needs to properly identify and provide appropriate resolution.
•  Providing clear and accurate information to ensure customers are well educated. 
•  Documents each call/email in a ticketing system. 
•  Assisting customers in redemptions, order processing and inquiries, and hotel reservations.
•  Updating customers’ profiles in a dedicated Customer Relationship Management Software.
SOCIAL MEDIA GRAPHIC DESIGN
•  Creating Facebook and Instagram Stories and Posts Infographics using Canva, Crello, and Adobe Photoshop.
SOCIAL MEDIA - SOCIAL MEDIA COPYWRITING
•  Writing, editing, and publishing engaging content for Facebook and Instagram posts. 
•  Optimizing social media posts based on the target audience.
•  Selecting appropriate and appealing images and videos to create engaging posts.
PROJECT COORDINATOR
•  Managing a project to ensure that the project is within service level agreement and budget.
•  Documents each email in a ticketing system.
•  Managing a large number of incoming emails.
•  Administrative Tasks.
•  Conducting training for newly hired teaUpgrade to see actual infombers and existing teaUpgrade to see actual infombers.
•  Coaching teaUpgrade to see actual infombers to acquire project knowledge, workaround, and ensure target quality is achieved.
ADMINISTRATIVE - GENERAL VA
•  Creating and sending Customer Invoices through Xero.
•  Data Analysis
•  Reporting (Daily, monthly, and yearly)
•  Data Entry
•  File Maintenance – MS Office data and share files via Google Drive and MS Outlook Drive.
•  Research
SYSTEMS PROFICIENCY
•  Helium10
• Jungle Scout
•  Amazon Scout
•  Seller.tools
•  Sellerise

•  Shipstation
• Shipmonk
•  Xero
•  Google - Google Drive, Google Documents, and Google Calendar.
•  Microsoft Office Tools
• FreshDesk, Freshworks, Zoho, and Gorgias
• Canva, Adobe Photoshop