Senior Subject Matter Expert

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 24th, 2024 (12 days ago)

Member Since

September 23rd, 2020

Profile Description

Keen to details
Has good working knowledge of MS Office Applications especially MS Excel
Ability to make decisions and solve problems necessary for business growth and product development.
Ability to relay important updates to the team needed for more efficient customer support.
Ability to drive issue resolution to every contact received through consistent follow up.
Ability to manage team's handled cases, pending and need follow through.
Ability to handle escalations from Tier 1 Support.
Ability to work and communicate with the product team and be the voice to every challenge care has.
Ability to transfer product knowledge to improve level of support.
Ability to handle agents' product and process related questions.
Ability to communicate and demonstrate knowledge and skills to co-SMEs and partner clients.
Ability to make accurate assessments of various situations, prioritize task, and work effectively.
Ability to multitask and consistently deliver accurate work under time pressure.
Ability to be flexible with the given 24/7 hours of support.
Ability to provide technical coaching and feedback.
Ability to dispassionately accept and provide feedback regarding work produced