Microsoft 365 Admin, Web hosting, QA, Customer/IT Support

I honed my skills in providing top-notch service to a diverse clientele. My responsibilities included addressing customer inquiries, resolving issues, and ensuring a positive customer experience at all touchpoints. I am proud to highlight my achievements, such as maintaining a 95% customer satisfaction rate and actively contributing to a 20% reduction in response time through streamlined processes. What sets me apart is my commitment to understanding and meeting customer needs. I possess excellent communication skills, both written and verbal, enabling me to convey information clearly and empathetically. I am adept at handling challenging situations and have successfully turned around potentially negative interactions into positive outcomes.

In my role as a Team Lead at Microsoft 365 Support Team, I have successfully overseen and guided a team of professionals to achieve operational excellence. My leadership style emphasizes collaboration, innovation, and a commitment to achieving both team and organizational objectives. My proficiency in Microsoft 365 has been a cornerstone of my success in driving efficiency and productivity. I have effectively implemented and optimized Microsoft 365 tools, ensuring seamless collaboration, communication, and document management within the team. This includes leveraging features such as SharePoint for document sharing, Teams for real-time communication and others.

As a Microsoft 365 Support Administrator, I bring comprehensive experience in providing technical assistance and troubleshooting to users and administrators within Microsoft 365 environments. My role involves addressing issues related to user accounts, licenses, email services, collaboration tools like Teams and SharePoint, and other components of the Microsoft 365 suite. I excel in diagnosing and resolving technical issues promptly, leveraging my deep understanding of Microsoft 365 features and configurations. Additionally, I am adept at guiding users through software updates, performing data migrations, and implementing security measures to safeguard organizational data. With a customer-centric approach and strong communication skills, I ensure a seamless user experience and maximize the productivity of Microsoft 365 solutions for organizations of all sizes.

As a seasoned professional in web hosting support, I have accumulated extensive experience providing technical assistance and troubleshooting solutions to clients utilizing various web hosting services. My role has encompassed a wide range of responsibilities, from resolving web hosting related issues to assisting with domain management and SSL certificate installations.