GoHighLevel CRM Specialist | Executive Virtual Assistant | Operations Support

I have over five years of experience managing customer support operations across insurance, real estate, health & wellness, and multi-service businesses. I provide support through phone, email, SMS, and social media while ensuring customers receive timely responses and excellent service. I manage customer inquiries, resolve issues, organize CRM records, oversee follow-ups, and coordinate with team members to deliver a smooth customer experience. My goal is to improve customer satisfaction, build long-term relationships, and support business growth through efficient communication and organized support processes.

I have hands-on experience using GoHighLevel (GHL) to streamline and automate business operations for insurance agencies, real estate investors, and multi-service businesses. I specialize in setting up CRM pipelines, managing opportunities, creating workflow automations, and building email and SMS marketing campaigns. My experience also includes calendar and appointment scheduling, funnel and landing page creation, website management, contact organization, forms, surveys, dashboards, and reporting. I have successfully completed A2P 10DLC registration and configured SMS campaigns to ensure compliance and improve message deliverability. Additionally, I have experience integrating GoHighLevel with Zapier to automate workflows between GHL and third-party applications, reducing manual tasks, improving efficiency, and creating seamless business processes.

As an Executive Virtual Assistant, I support business owners by managing daily operations, calendars, emails, CRM systems, customer communication, social media, lead generation, appointment scheduling, and administrative tasks. My goal is to help business owners stay organized, improve productivity, and focus on growing their business.

I create and manage email marketing campaigns using GoHighLevel. My experience includes building email sequences, newsletters, promotional campaigns, follow-up emails, and automated drip campaigns. I also organize contact lists, segment audiences, and monitor campaign performance.

I have over five years of experience managing social media accounts for businesses in the insurance, real estate, health & wellness, and professional services industries. My responsibilities include creating and scheduling content, responding to comments and direct messages, managing Facebook Groups, engaging with followers, generating leads, and maintaining a consistent brand presence across Facebook, Instagram, and TikTok. I also create basic Canva graphics, monitor account performance, and use social media to support customer engagement, lead generation, and business growth.

I have over five years of experience managing and moderating online communities for businesses in the health & wellness, real estate, insurance, and professional services industries. My responsibilities include approving new members, monitoring posts and comments, responding to member questions, enforcing community guidelines, removing spam, engaging with members, and creating a positive and active community. I also welcome new members, conduct outreach, qualify leads, and help convert community engagement into business opportunities.

I have over five years of experience increasing engagement across Facebook, Instagram, and TikTok by responding to comments and direct messages, interacting with followers, managing Facebook Groups, and building relationships with online communities. I engage with potential customers, answer questions, qualify leads, and encourage meaningful conversations that help increase brand awareness, customer trust, and conversions. My focus is on creating an active and engaging online presence that supports business growth.

I have over five years of experience setting appointments for businesses in the insurance, real estate, health & wellness, tax preparation, and professional services industries. I qualify leads, respond to inquiries, follow up with prospects through phone, email, SMS, and social media, and schedule appointments using CRM systems such as GoHighLevel. I manage calendars, send appointment reminders, confirm bookings, and help improve appointment show rates through consistent follow-up and excellent customer service.