Shopify Chargeback & PayPal Dispute Specialist| Healthcare Team Lead | Customer

Overview

Looking for full-time work (8 hours/day)

at $5.98/hour ($1,152.00/month)

Bachelors degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

September 15th, 2020

Profile Description

With over 13 years of experience in customer service, call center operations, and remote support, I help businesses deliver exceptional customer experiences while maintaining efficient and organized operations. My background spans healthcare, telecommunications, and e-commerce, where I have provided customer support, administrative assistance, market research, back-office operations, and dispute management.

Throughout my career, I have progressed from Customer Service Representative to roles such as Healthcare Team Manager, Subject Matter Expert (SME), and Back-Office Specialist. These experiences have given me a strong understanding of both customer-facing support and operational processes, allowing me to contribute effectively to business growth and customer satisfaction.

In the e-commerce industry, I have worked extensively with Shopify and dropshipping businesses, supporting homewares, apparel, fashion clothing, and jewelry brands. I have managed customer inquiries, order processing, order tracking, shipping concerns, refunds, replacements, exchanges, and general account support while ensuring a seamless customer experience.

I also have experience leading teams, coaching agents, improving workflows, and handling high-volume support environments. Additionally, my background in PayPal dispute and chargeback management has strengthened my analytical skills, attention to detail, and ability to resolve complex customer issues while protecting business revenue.

Key Skills
• Customer Support & Customer Retention
• Shopify eCommerce & Dropshipping Support
• Homewares, Apparel, Fashion & Jewelry Brand Support
• Healthcare Support & Claims Processing
• Back-Office & Administrative Support
• PayPal Dispute & Chargeback Management
• Market Research & Data Entry
• Order Management & Fulfillment Support
• Team Leadership & Agent Coaching

I am reliable, proactive, and detail-oriented, with a strong commitment to delivering high-quality support. My goal is to help businesses improve customer satisfaction, streamline operations, and build lasting relationships with their customers.