Virtual Assistant & Customer Support|Ecommerce, Real Estate

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (today)

Member Since

September 12th, 2020

Profile Description

Are you looking for a dependable, detail-oriented, and experienced virtual assistant who can handle your customer support, appointment setting, social media messaging, and real estate admin tasks? Look no further!

With over 6 years of professional experience, I’ve supported both local and international businesses in various industries, including food delivery (DoorDash), real estate, logistics, and e-commerce. I specialize in:

Customer Service (voice & non-voice)

Real Estate Cold Calling & Lead Nurturing

Appointment Setting & CRM Management

Social Media Engagement (IG/FB DMs, Comments, Reviews)

Dispatching & Logistics Coordination

Admin Tasks & Email Handling

Client-focused and solution-driven, I go the extra mile to ensure every interaction leaves your customers happy and satisfied. I’m well-versed in communication tools like Slack, Zoom, Gmail, and Google Sheets, and I use AI tools like ChatGPT to craft faster and more effective messages.

Whether you're a business owner, realtor, or social media brand, I’m ready to support your daily operations with professionalism, adaptability, and a positive attitude.

Available for part-time or full-time work—I’m flexible with night shifts and can support different time zones (PST, EST, CST).
Let’s work together and grow your business!

Skills

Customer Service & Support: Email, Chat, and Phone Support
Conflict Resolution & Empathy
CRM Systems (Zendesk, HubSpot, GoHighLevel)

Virtual Assistance & Admin Tasks

Appointment Setting & Calendar Management 
Management & Follow-ups
Google Workspace (Docs, Sheets, Calendar)

Social Media Management
Instagram DM Engagement & Comment
Basic Content Posting (Canva, Scheduling Tools) 

Real Estate Support
Cold Calling & Lead Generation
Property Research & List Building
CRM/Database Management (Podio, REI Reply)
Dispatching & Logistics
Driver Coordination & Route Planning
Real-Time Shipment Tracking
Communication with Carriers & Clients

Marketing Support Email Campaigns (Mailchimp, ConvertKit)
Follow-ups & Lead Nurturing
Market Research & Lead List Creation

Tools & Platforms
Slack, Zoom, Microsoft Teams
Canva, ChatGPT, Google Workspace
Dialers: Mojo, CallTools, RingCentral
CRM: GoHighLevel, REI Reply, HubSpot, Podio

WORK EXPERIENCE:

Welltech—Fitness & Wellness App
Technical Support Specialist
October 2024–March 2025

Provided front-line technical support for users of a mobile fitness and wellness app, resolving app-related issues across Android and iOS platforms.
Troubleshot login problems, syncing errors, subscription concerns, and account settings through email and live chat.
Assisted users with tracking features, workout plans, and nutrition tools, ensuring a smooth and engaging app experience.
Collaborated with the QA and development teams by reporting bugs, user concerns, and improvement suggestions.
Delivered empathetic, solution-focused support tailored to user fitness goals and experience levels.
Maintained high satisfaction ratings by ensuring quick resolution times and proactive follow-up on unresolved issues.
Utilized tools like Front and FreshDesk and internal dashboards to manage tickets and user interaction efficiently.

TeleTech Customer Care Management Inc. (Local Full-Time)
Customer Support Representative
October 2018–September 2024

Delivered excellent customer support for a leading food delivery platform, ensuring timely and professional responses to customer inquiries.
Assisted users with order tracking, app troubleshooting, food quality concerns, and delivery delays.
Coordinated with drivers to ensure on-time deliveries and smooth operations.
Proactively communicated with customers about delays or issues, creating a seamless and positive user experience.
Resolved complaints with empathy and efficiency, upholding service quality standards.
Ensured customer satisfaction by fostering helpful and friendly interactions through multiple channels.

Gamaly Logistics (Part-Time Freelancer)
Dispatch VA
February 2022–June 2022

Assigned loads to drivers based on delivery timelines, load capacity, and availability.
Monitored shipment statuses in real time and proactively addressed any delays or i ---------- .
Maintained active communication with drivers to provide updates, routing changes, and support during transit.
Handled schedule changes, traffic disruptions, and emergencies with quick thinking and effective problem-solving.
Recorded shipment details and delivery performance to ensure reliable documentation and reporting.
Social Media Virtual Assistant

Ryze Superfoods
Social Media VA
August 2021–February 2022

Responded promptly to customer reviews, Instagram/Facebook DMs, comments, and SMS inquiries with a friendly and helpful tone.
Resolved billing issues, account changes, and shipping concerns through personalized support.
Handled product concerns by offering alternative preparation suggestions and product guidance.
Built strong relationships with customers through empathetic, interactive communication.
Implemented proactive strategies to reduce cancellations and retain customers.
Collaborated with the customer service manager to maintain high service standards across platforms.
Marketing Assistant

MoBuysHousesNationwide
Marketing Assistant
March 2021–August 2021

Assisted in planning and executing email marketing campaigns to nurture leads and share property updates.
Maintained organized lead and client databases for outreach and follow-ups.
Responded to buyer and seller inquiries with professionalism and promptness.
Scheduled appointments and provided seamless customer interaction throughout the buying/selling journey.

Real Estate Virtual Assistant
Dream SMART Holdings, LLC
Real Estate VA
January 2021–February 2022

Conducted cold calling and lead generation for motivated buyers and sellers based on client criteria.
Created and distributed real estate marketing materials (flyers, email templates, property tours).
Responded to inbound leads via calls, texts, and emails and followed up until appointments were booked.
Managed CRM systems and kept databases accurate and updated.
Performed data scraping, online research, and various admin tasks to support sales activities.